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WebSTAR Cable Modem
User's Guide
Models DPX100, DPX120, DPX2100, and EPX2100
Introduction
Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem
offers high-end performance and unsurpassed reliability. With your new WebSTAR Cable Modem,
your Internet enjoyment and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing, configuring, operating,
and troubleshooting your WebSTAR Cable Modem.
Benefits and Features
Your WebSTAR Cable Modem offers the following outstanding benefits
and features:
Provides a high-speed broadband Internet connection that energizes
your online experience, and makes downloading and sharing files
and photos with your family and friends hassle free
Features Plug and Play operation for easy set up and installation
Includes both USB and Ethernet connections
Allows vertical or horizontal placement
Allows automatic software upgrades by your cable service provider
Ensures interoperability with most cable service providers by
complying with Data Over Cable System Interface Specifications
(DOCSIS)
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Table of Contents
Related Manuals for Cisco WebSTAR DPX100
Summary of Contents for Cisco WebSTAR DPX100
- Page 1 WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Introduction Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem offers high-end performance and unsurpassed reliability. With your new WebSTAR Cable Modem, your Internet enjoyment and business productivity will surely soar. This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your WebSTAR Cable Modem.
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Page 2: Table Of Contents
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 In This Guide Important Rules for Safe Operation ..........................3 What’s In the Carton? ..............................6 Front Panel Description ..............................7 Back Panel Description ..............................8 Where is the Best Location for My Cable Modem? ...................... 9 What are the System Requirements for Internet Service? ................... -
Page 3: Important Rules For Safe Operation
Important Rules for Safe Operation Important Rules for Safe Operation Note to Installer Read and Retain These Instructions Read all of the instructions before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference. - Page 4 WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings. ...
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Page 5: Power Sources
Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates. If you are unsure of the type of power supply to your residence, consult Cisco, Inc., or your local power company. -
Page 6: What's In The Carton
(your power adapter may look slightly different, depending on your cable modem model) If any of these items are missing or damaged, please contact Cisco Services for assistance. You will need an optional cable signal splitter and additional standard RF coaxial... -
Page 7: Front Panel Description
Front Panel Description Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational. -
Page 8: Back Panel Description
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Back Panel Description The following illustration describes the back panel components of the cable modem. The illustration and descriptions apply to the Model DPX100/120 Cable Modems along with Model DPX2100 and Model EPX2100 Cable Modems. -
Page 9: Where Is The Best Location For My Cable Modem
Where is the Best Location for My Cable Modem? Where is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your cable modem. -
Page 10: How Do I Set Up My High-Speed Internet Access Account
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up a high-speed Internet access account with your local cable service provider. -
Page 11: How Do I Connect My Devices To Use The Internet
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. - Page 12 WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 To install the cable modem Power down your PC and unplug it from the power source. WARNING To avoid personal Connect your PC to either the Ethernet port or the USB port using the injury or damage to appropriate data cable.
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Page 13: How Do I Configure Tcp/Ip Protocol
How Do I Configure TCP/IP Protocol How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. - Page 14 WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
- Page 15 How Do I Configure TCP/IP Protocol To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
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Page 16: How Do I Install Usb Drivers
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Windows 98SE/ME/2000/XP operating system. This section contains instructions for installing the cable modem gateway USB drivers. - Page 17 How Do I Install USB Drivers? To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the Power and Cable indicators on the cable modem illuminate solid green. Click Next in the Found New Hardware Wizard window.
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Page 18: Having Difficulty
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. -
Page 19: Common Troubleshooting Issues
Having Difficulty? Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function. The modem does not register an Ethernet connection. ... -
Page 20: Tips For Improved Performance
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. ... -
Page 21: How Do I Renew The Ip Address On My Pc
How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. -
Page 22: Front Panel Status Indicator Functions
WebSTAR Cable Modem User’s Guide Models DPX100, DPX120, DPX2100, and EPX2100 Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power up, calibration, and registration on the network. -
Page 23: Special Conditions
Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that cable modem access protection is enabled, or that you have been denied network access. -
Page 24: Notices
Trademark Acknowlegements Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. -
Page 25: Fcc Compliance
Consult your cable company or an experienced radio/TV technician for help Any changes or modifications not expressly approved by Cisco could void the user’s authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. -
Page 26: For Information
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.