Table of Contents
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- 1 Software and Firmware Use
- 2 Front Panel Description
- 3 Install the Cable Modem
- 4 Chapter 3 Operation of Front Panel Indicators
- 5 Initial Power Up, Calibration, and Registration (Ac Power Applied)
- 6 Frequently Asked Questions
- 7 Common Troubleshooting Issues
- 8 Tips for Improved Performance
- Download this manual
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Table of Contents
Troubleshooting
Related Manuals for Cisco DPC3008
Summary of Contents for Cisco DPC3008
- Page 1 4022345 Rev B Cisco Model DPC3008 and EPC3008 8x4 DOCSIS 3.0 Cable Modem User Guide...
- Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
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Page 4: Software And Firmware Use
Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. -
Page 5: Notice To Installers
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à... -
Page 6: Aviso A Los Instaladores De Sistemas Catv
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. -
Page 7: Table Of Contents
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance viii CE Compliance About This Guide Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Introduction ..........................2 What's In the Carton? ......................3 Front Panel Description ......................4 Back Panel Description ......................5 Chapter 2 Installing the DOCSIS 3.0 Cable Modem Installation Preparations ...................... -
Page 9: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. - Page 10 IMPORTANT SAFETY INSTRUCTIONS Outdoor Grounding System If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges. Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information: ...
- Page 11 IMPORTANT SAFETY INSTRUCTIONS Eliminate AC Mains Overloads WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.
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Page 12: United States Fcc Compliance
Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. - Page 13 United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits.
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Page 14: Ce Compliance
This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements. - Page 15 Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...
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Page 16: About This Guide
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3008 and EPC3008 DOCSIS 3.0 Cable Modems. Purpose This guide covers the following product models: DPC3008 DOCSIS 3.0 Cable Modem ... -
Page 17: Chapter 1 Introducing The Docsis 3.0 Cable Modem
Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so you can verify that you received all of these items. -
Page 18: Introduction
With a cable modem, your Internet enjoyment and personal productivity will surely soar. The DPC3008 and EPC3008 provide a faster connection to the Internet by incorporating eight bonded downstream channels along with four bonded upstream channels. These bonded channels deliver downstream data rates in excess of 340 Mbps. -
Page 19: What's In The Carton
When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3008 or EPC3008 DOCSIS 3.0 Cable Modem One AC power adapter with power... -
Page 20: Front Panel Description
Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 15), for more information on front panel LED status indicator functions. -
Page 21: Back Panel Description
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC3008 and EPC3008 cable modems. Descriptions for each component follow the illustration. ON/OFF SWITCH (Provided only on products that carry the CE mark)— Allows you to turn off of the cable modem without removing the power cord. -
Page 23: Chapter 2 Installing The Docsis 3.0 Cable Modem
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Introduction This chapter describes how to properly install the cable modem and to connect the cable modem to a computer and other devices. In This Chapter Installation Preparations ................ 8 Install the Cable Modem .............. -
Page 24: Installation Preparations
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Installation Preparations Before installing the cable modem make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped with an... - Page 25 Installation Preparations Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the cable modem: The serial number of the cable modem. The serial number consists of a series of ...
- Page 26 Chapter 2 Installing the DOCSIS 3.0 Cable Modem Choose a location so that there is plenty of room to guide the cables away from the cable modem without straining or crimping them. Choose a location that allows adequate ventilation around the cable modem. ...
- Page 27 Installation Preparations Position the Cable Modem Use the following illustration to guide you in positioning the cable modem on the wall. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the cable modem. Use this illustration as a guide for mounting the cable modem to the wall.
- Page 28 Chapter 2 Installing the DOCSIS 3.0 Cable Modem Mounting the Cable Modem on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the cable modem.
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Page 29: Install The Cable Modem
Install the Cable Modem Install the Cable Modem This section describes how to connect your cable modem to support the services that the cable modem offers. Connect Devices to the Cable Modem The following illustration shows all of the possible connections that can be made to your cable modem for various services. - Page 30 Chapter 2 Installing the DOCSIS 3.0 Cable Modem Connect the Cable Modem The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, and your PC-if using high-speed Internet).
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Page 31: Chapter 3 Operation Of Front Panel Indicators
Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power Up, Calibration, and Registration (AC Power applied) .................... -
Page 32: Initial Power Up, Calibration, And Registration (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem. -
Page 33: Normal Operations (Ac Power Applied)
Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER... -
Page 34: Special Conditions
Chapter 3 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER... -
Page 35: Chapter 4 Troubleshooting The Docsis 3.0 Cable Modem
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. In This Chapter ... -
Page 36: Frequently Asked Questions
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. - Page 37 Frequently Asked Questions To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.
- Page 38 Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
- Page 39 Frequently Asked Questions Renewing the IP Address on Windows XP Systems Click Start, and then click Run. The Run window opens. Type cmd in the Open field and click OK. A window with a command prompt opens. Type ipconfig /release at the C:/ prompt and press Enter. The system releases the IP address.
- Page 40 Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem 13 Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. If no, repeat these instructions from step 6.
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Page 41: Common Troubleshooting Issues
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 15), for more detailed information on front panel LED status indicator operation and function. The Cable Modem does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver... -
Page 42: Tips For Improved Performance
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Tips for Improved Performance If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an ... -
Page 43: Chapter 5 Customer Information
Chapter 5 Customer Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. -
Page 45: Index
Index power switch • 5 product • 2 accessing the Internet • 24 accessories • 3 performance, tips to improve • 26 product accessories • 3 cable service • 24 features • 2 connections overview • 2 description of • 5 how to connect •... - Page 46 This document includes various trademarks of Cisco and/or its affiliates. Please see the Notices section of this document for a list of the Cisco trademarks used in this document. Product and service availability are subject to change without notice.