Cisco Model DPC3000 and EPC3000 DPC3000 User Manual
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Cisco Model DPC3000 and EPC3000 DPC3000 User Manual

Docsis 3.0 cable modem
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Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
FCC Compliance .........................................................................................................7
Introducing the DPC3000 and EPC3000..................................................................9
What's in the Carton? ...............................................................................................11
Front Panel Description ...........................................................................................12
Back Panel Description ............................................................................................13
Where Is the Best Location for My Cable Modem?..............................................14
What Are the System Requirements for Internet Service?.................................. 15
How Do I Connect My Devices to Use the Internet? ...........................................18
How Do I Configure TCP/IP Protocol? ................................................................20
How Do I Install USB Drivers? ...............................................................................23
How Do I Mount the Cable Modem on the Wall? ...............................................25
Having Difficulty? ....................................................................................................28
Tips for Improved Performance .............................................................................30
How Do I Renew the IP Address on My PC? .......................................................31
Front Panel LED Status Indicator Functions......................................................... 32
Notices........................................................................................................................ 35

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Summary of Contents for Cisco Cisco Model DPC3000 and EPC3000 DPC3000

  • Page 1: Table Of Contents

    How Do I Connect My Devices to Use the Internet? ...18 How Do I Configure TCP/IP Protocol? ...20 How Do I Install USB Drivers? ...23 How Do I Mount the Cable Modem on the Wall? ...25 Having Difficulty? ...28 Tips for Improved Performance ...30 How Do I Renew the IP Address on My PC? ...31...

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de...
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
  • Page 5 Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Provide Ventilation and Select a Location Remove all packaging material before applying power to the product. Do not block any ventilation openings.
  • Page 6 When a cart is used, use caution when moving the cart / apparatus combination to avoid injury from tip-over. 20080402 Modem Cable w/out Battery 4023034 Rev B...

  • Page 7: Fcc Compliance

    This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. 4023034 Rev B Cisco Model DPC3000 or EPC3000 DOCSIS 3.0 Cable Modem Model: DPC3000 and EPC3000 Manufactured by: Scientific-Atlanta, Inc.
  • Page 8 FCC Compliance EU Certification Symbol This product conforms to the following European directives: -2006/95/EC -2004/108/EC 4023034 Rev B...

  • Page 9: Introducing The Dpc3000 And Epc3000

    Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet hubs) Allows you to attach multiple devices in your home or office to the cable modem for high-speed networking and sharing of files and folders without first copying...
  • Page 10 LED status indicators on the front panel provide an informative and easy-to- understand display that indicates the cable modem status and real-time data transmission activity Includes the WebWizard graphical user interface for simple setup...

  • Page 11: What's In The Carton

    What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Cisco Model DPC3000 or EPC3000 DOCSIS 3.0...

  • Page 12: Front Panel Description

    The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 13: Back Panel Description

    POWER—Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that is provided with your cable modem CAUTION: Avoid damage to your equipment.

  • Page 14: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 15: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Set Up My High-Speed Internet Access Account

    The serial number of the modem The Media Access Control (MAC) address of the modem These numbers appear on a bar code label located on the cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by MAC.
  • Page 17 If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the cable modem. Refer to the serial number and MAC address information listed previously in this section.

  • Page 18: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 19 Do not connect your PC to both the Ethernet and USB ports at the same time. You can connect two separate PCs to the cable modem at the same time by connecting one PC to the Ethernet port and one PC to the USB port.

  • Page 20: How Do I Configure Tcp/Ip Protocol

    Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments. Configuring TCP/IP on Your Internet Devices TCP/IP protocol in a Microsoft Windows environment is different for each operating system.
  • Page 21 Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 22 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 23: How Do I Install Usb Drivers

    Follow the appropriate instructions in this section for your operating system. Installing USB Drivers on Windows 2000 Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green.
  • Page 24 How Do I Install USB Drivers? Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next. Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished.

  • Page 25: How Do I Mount The Cable Modem On The Wall

    Leave sufficient clearance between the bottom of the cable modem, and any flooring or shelving underneath, to allow access to cabling. In addition, leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables. Also, verify that you have the...
  • Page 26 Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall. See the Wall-Mounting Instructions (on page 27).
  • Page 27 Complete these steps to mount the modem to the wall. Locate the place where you want to mount the modem to the wall. Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall.

  • Page 28: Having Difficulty

    Q. How does the cable modem connect to my computer? A. The cable modem connects to the USB port or to the 10/100BASE-T Ethernet port on your PC. If you want to use an Ethernet interface, Ethernet cards available from your local PC or office supply retailer, or from your service provider.

  • Page 29: Common Troubleshooting Issues

    The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem, you should first connect the modem to the uplink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.

  • Page 30: Tips For Improved Performance

    Verify that you have called your service provider and given them the serial number and MAC address of your cable modem. If you are using a cable signal splitter so that you can connect the cable modem to other devices, remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input.

  • Page 31: How Do I Renew The Ip Address On My Pc

    How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 32: Front Panel Led Status Indicator Functions

    Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
  • Page 33 OFF - When no devices are connected to either the Ethernet or USB ports Notes: When both Ethernet and USB devices are connected to the modem at the same time, and data is being transferred through only one of the devices (Ethernet or USB), the LINK LED status indicator illuminates continuously.

  • Page 34: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions...

  • Page 35: Notices

    Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, Scientific Atlanta, and SciCare are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 36: For Information

    Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Trademarks section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks mentioned in this document are the property of their respective owners.

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