Cisco DPQ2202 User Manual
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Cisco DPQ2202 User Manual

Cisco DPQ2202 User Manual

Voip cable modem
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Cisco Model DPQ2202 VoIP Cable
Modem User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction.................................................................................................................8
What's In the Carton?............................................................................................... 10
Front Panel Description ...........................................................................................11
Back Panel Description ............................................................................................13
What Are the System Requirements for Internet Service?.................................. 14
Where Is the Best Location for My Cable Modem?..............................................17
How Do I Mount the Modem on a Wall? (Optional)...........................................18
What Are the Requirements for Telephone Service?...........................................20
Installing USB Drivers..............................................................................................24
How Do I Maintain the Battery (Optional Model Only).....................................26
Frequently Asked Questions................................................................................... 29
Having Difficulty? ....................................................................................................32
Tips for Improved Performance .............................................................................33
Front Panel LED Status Indicator Functions......................................................... 34
Notices........................................................................................................................ 36

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Summary of Contents for Cisco DPQ2202

  • Page 1: Table Of Contents

    How Do I Mount the Modem on a Wall? (Optional)...18 What Are the Requirements for Telephone Service?...20 How Do I Connect the Cable Modem for Internet and Telephone Service? ...21 Installing USB Drivers...24 How Do I Maintain the Battery (Optional Model Only)...26 Frequently Asked Questions...

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate and best management practices for perchlorate-containing substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate Provide Ventilation and Select a Location Remove all packaging material before applying power to the product.

  • Page 7: Declaration Of Conformity

    Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.

  • Page 8: Introduction

    This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPQ2202 cable modem for high- speed Internet or digital telephone service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation.
  • Page 9 Introduction Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power 4028520 Rev A...

  • Page 10: What's In The Carton

    What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:...

  • Page 11: Front Panel Description

    Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 34) for more information on front-panel LED status indicator functions.
  • Page 12 Front Panel Description BATTERY: Illuminates when the battery is fully charged. 4028520 Rev A...

  • Page 13: Back Panel Description

    DPQ2202. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.

  • Page 14: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 15: How Do I Subscribe To High-Speed Internet And Telephone Service

    The serial number of the modem The Media Access Control (MAC) address of the modem (CM MAC) These numbers appear on a bar code label located on the cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC.
  • Page 16 You will also need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line.

  • Page 17: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user guide thoroughly before you decide where to place your cable modem.

  • Page 18: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted.
  • Page 19 Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 20: What Are The Requirements For Telephone Service

    Ringer Equivalent Number (REN). Each telephone port on the cable modem can support up to a 5 REN load. The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

  • Page 21: How Do I Connect The Cable Modem For Internet And Telephone Service

    How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 22 The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
  • Page 23 RJ-11 TELEPHONE port on the back of the cable modem. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2 depending on the region of the world the cable modem is used.

  • Page 24: Installing Usb Drivers

    Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid.
  • Page 25 Installing USB Drivers on Windows XP Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid.

  • Page 26: How Do I Maintain The Battery (Optional Model Only)

    Important! It may take as long as 24 hours for the battery to charge fully. Using the Modem Without a Battery If you want, you can use the modem without a battery. If you need to remove the battery, follow the procedures found in Removing and Replacing the Battery (on page 27).
  • Page 27 Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source. Turn the modem so that you are facing the side with the battery compartment. Gently release the latch to open the battery cover and gain access to the battery compartment.
  • Page 28 How Do I Maintain the Battery (Optional Model Only) Close the battery compartment door. The battery lock will automatically re- engage. Important! It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.

  • Page 29: Frequently Asked Questions

    Q. How does the cable modem connect to my computer? A. The cable modem connects to the USB port or to the Ethernet port on your PC. If you want to use an Ethernet interface, Ethernet cards available from your local PC or office supply retailer, or from your service provider.
  • Page 30 Ringer Equivalent Number (REN). Each telephone port on the cable modem can support up to a 5 REN load. The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.
  • Page 31 Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times;...

  • Page 32: Having Difficulty

    The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem, you should first connect the modem to the uplink port of the hub. The LINK LED of the hub will illuminate continuously.

  • Page 33: Tips For Improved Performance

    Verify that you have called your service provider and given them the serial number and MAC address of your cable modem. If you are using a cable signal splitter so that you can connect the cable modem to other devices, remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input.

  • Page 34: Front Panel Led Status Indicator Functions

    * The ONLINE LED is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the modem is used to provide telephone service only and is not connected to a PC, the ONLINE LED is off.
  • Page 35 Normal Operations On – When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem Blinks – When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment (CPE) and the cable modem Off –...

  • Page 36: Notices

    Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 37: For Information

    For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers North America Atlanta, Georgia South America...
  • Page 38 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks mentioned in this document are the property of their respective owners.

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