Cisco DPC3000 User Manual
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Cisco DPC3000 User Manual

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See also: User Manual
Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
What's in the Carton? ...............................................................................................11
Front Panel Description ...........................................................................................12
Back Panel Description ............................................................................................13
Where Is the Best Location for My Cable Modem?..............................................14
What Are the System Requirements for Internet Service?.................................. 15
How Do I Connect My Devices to Use the Internet? ...........................................17
How Do I Configure TCP/IP Protocol? ................................................................19
How Do I Install USB Drivers? ...............................................................................22
How Do I Mount the Cable Modem on the Wall? ...............................................24
Having Difficulty? ....................................................................................................27
Tips for Improved Performance .............................................................................29
How Do I Renew the IP Address on My PC? .......................................................30
Front Panel LED Status Indicator Functions......................................................... 31
Notices........................................................................................................................ 34
DRAFT - 2/4/09

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Summary of Contents for Cisco DPC3000

  • Page 1: Table Of Contents

    DRAFT - 2/4/09 Cisco Model DPC3000 and EPC3000 DOCSIS 3.0 Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............2 What's in the Carton? ....................11 Front Panel Description ...................12 Back Panel Description ....................13 Where Is the Best Location for My Cable Modem?..........14 What Are the System Requirements for Internet Service?........

  • Page 2: Important Safety Instructions

    DRAFT - 2/4/09 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    DRAFT - 2/4/09 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
  • Page 4 DRAFT - 2/4/09 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 DRAFT - 2/4/09 IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
  • Page 6 DRAFT - 2/4/09 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

  • Page 7: Fcc Compliance

    Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 8 DRAFT - 2/4/09 FCC Compliance 20081121 FCC Standard This product conforms to the following European directives: -2006/95/EC -2004/108/EC 4023034 Rev C...

  • Page 9: Introducing The Dpc3000 And Epc3000

    Introducing the DPC3000 and EPC3000 Introducing the DPC3000 and EPC3000 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco Model ® DPC3000 or Model EPC3000 DOCSIS 3.0 Cable Modem offers high-end...
  • Page 10 DRAFT - 2/4/09 Introducing the DPC3000 and EPC3000 Design and Function Dual color downstream (DS) LED to indicate channel bonded and non-channel bonded operation Color-coded connectors and cables for easy installation and setup Features Plug and Play operation for easy set up and installation...

  • Page 11: What's In The Carton

    When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Cisco Model DPC3000 or EPC3000 DOCSIS 3.0 Cable Modem...

  • Page 12: Front Panel Description

    DRAFT - 2/4/09 Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 13: Back Panel Description

    DRAFT - 2/4/09 Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3000 and EPC3000 DOCSIS 3.0 cable modems. POWER—Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that is provided with your cable modem ETHERNET—Bridged RJ-45 Gigabit Ethernet port connects to the...

  • Page 14: Where Is The Best Location For My Cable Modem

    DRAFT - 2/4/09 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 15: What Are The System Requirements For Internet Service

    DRAFT - 2/4/09 What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Set Up My High-Speed Internet Access Account

    DRAFT - 2/4/09 How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 17: How Do I Connect My Devices To Use The Internet

    DRAFT - 2/4/09 How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 18 DRAFT - 2/4/09 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 19: How Do I Configure Tcp/Ip Protocol

    DRAFT - 2/4/09 How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
  • Page 20 DRAFT - 2/4/09 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 21 DRAFT - 2/4/09 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 22: How Do I Install Usb Drivers

    DRAFT - 2/4/09 How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 23 DRAFT - 2/4/09 How Do I Install USB Drivers? Installing USB Drivers on Windows XP Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the ONLINE LED status indicator on the front panel of the cable modem illuminates solid green.

  • Page 24: How Do I Mount The Cable Modem On The Wall

    A copy of the wall-mounting illustrations shown on the following pages Mounting Instructions You can mount the DPC3000 and EPC3000 cable modem directly on a wall using two wall anchors, two screws, and the mounting slots on the bottom of the modem.
  • Page 25 DRAFT - 2/4/09 How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 26: Wall Mounting Instructions

    DRAFT - 2/4/09 How Do I Mount the Cable Modem on the Wall? Wall Mounting Instructions Complete these steps to mount the modem to the wall. Locate the place where you want to mount the modem to the wall. Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall.

  • Page 27: Having Difficulty

    DRAFT - 2/4/09 Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.

  • Page 28: Common Troubleshooting Issues

    DRAFT - 2/4/09 Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 31), for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.

  • Page 29: Tips For Improved Performance

    DRAFT - 2/4/09 Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.

  • Page 30: How Do I Renew The Ip Address On My Pc

    DRAFT - 2/4/09 How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 31: Front Panel Led Status Indicator Functions

    DRAFT - 2/4/09 Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the network.
  • Page 32 DRAFT - 2/4/09 Front Panel LED Status Indicator Functions Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal Operations Step Front Panel Normal Operations Indicator POWER...

  • Page 33: Special Conditions

    DRAFT - 2/4/09 Front Panel LED Status Indicator Functions Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...

  • Page 34: Notices

    Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta, are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 35: For Information

    For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region...
  • Page 36 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Trademarks section of this document for a list of the Cisco Systems, Inc trademarks used in this document. All other trademarks mentioned in this document are the property of their respective owners.

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Epc3000

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