Troubleshooting
Learn about various troubleshooting tips, and what to do when a specific message is displayed.
General Tips
Here are some general tips to get you started.
Go to sprint.com/support to access troubleshooting and other resources.
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The knowledge base at the NETGEAR website (support.netgear.com) may also be useful.
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OLED Display Is Dark
If the OLED display is dark, turn it on using the NETGEAR 341U Manager. See Turning the OLED
Display On or Off.
Insufficient Signal Strength
If you have insufficient signal strength, an icon is displayed on the device's home screen, and on the
NETGEAR 341U Manager's Status section.
Insufficient signal strength, indicated by
You are outside network coverage areas.
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Your device's internal antenna is pointing in the wrong direction.
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You are in or near a structure that is blocking the signal.
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You are near a device that is causing radio signal interference.
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A network or account problem is preventing you from obtaining service.
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See also Improving Signal Strength.
Cannot Display the Home Page
Your Web browser may display an error message when you try to display the home page. The error
message depends on your Web browser.
"Could not connect to remote server" (Opera)
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"Internet Explorer cannot display the webpage" (Internet Explorer)
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"Oops! This link appears to be broken" (Google Chrome)
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Troubleshooting
, may occur because:
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