Related Manuals for NETGEAR CM1000
Summary of Contents for NETGEAR CM1000
- Page 1 High Speed Cable Modem Mode l CM1000 Us e r Manual September 2016 202-11665-02 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
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Page 3: Table Of Contents
Contents Chapter 1 Hardware and Internet Setup Unpack Your Cable Modem ..........5 Front Panel . -
Page 4: Chapter 1 Hardware And Internet Setup
Hardware and Internet Setup The NETGEAR High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 1 Gbps. The cable modem is certified by all major cable Internet providers. A Gigabit Ethernet port provides fast access and downloads. The cable modem supports the assignment of IPv4 and IPv6 addresses by cable Internet providers. -
Page 5: Unpack Your Cable Modem
High Speed Cable Modem Unpack Your Cable Modem Your package contains the following items. Ethernet cable Power adapter Cable modem Figure 1. Package contents Front Panel The cable modem provides status LEDs on the front. Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2. -
Page 6: Product Label
High Speed Cable Modem You can use the LEDs to verify status and connections. The following table lists and describes each LED on the front panel of the cable modem. Table 1. LED descriptions Icon Description Power • Green. Power is supplied to the cable modem. •... -
Page 7: Back Panel
High Speed Cable Modem Back Panel The back panel provides the connections and button shown the following figure. Reset button LAN Gigabit Ethernet port Coaxial cable connector Power On/Off button Power adapter input Figure 4. Cable modem back panel Hardware and Internet Setup... -
Page 8: Install And Activate Your Cable Modem
High Speed Cable Modem Install and Activate Your Cable Modem The cable modem provides a connection between your cable Internet provider’s network and your computer, router, or WiFi router. Install Your Cable Modem and Connect It to a Computer During the installation and activation, you must connect the cable modem directly to a computer. - Page 9 High Speed Cable Modem Note: If Comcast XFINITY is your cable Internet provider, Comcast XFINITY recommends connecting your cable modem directly to a cable wall outlet. Connect the power adapter provided in the package to the cable modem and plug the power adapter into an electrical outlet.
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Page 10: Activate Your Internet Service
Internet provider’s website, call your cable Internet provider and do the following: a. When asked, provide your account information and provide the cable modem’s model number, which is CM1000, serial number, and MAC address. The serial number and MAC address are on the label on the cable modem, which is on the bottom of the cable modem. -
Page 11: Activate Your Internet Service With Comcast Xfinity
High Speed Cable Modem c. If you do not get an Internet connection with the cable modem, ask your cable Internet provider to look for your cable modem online, and do one of the following depending what your cable Internet provider tells you about your cable modem: •... -
Page 12: Perform A Speed Test
High Speed Cable Modem Perform a Speed Test To determine the accurate Internet speed, visit the speed test website of your cable Internet provider and perform a speed test. If your actual speed is lower than your subscribed speed, contact your cable Internet provider. - Page 13 High Speed Cable Modem Connect a computer to the router over a WiFi connection or with an Ethernet cable to a LAN port on the router. Hardware and Internet Setup...
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Page 14: Chapter 2 Manage And Monitor
Manage and Monitor After you set up the cable modem, you do not need to log in to the cable modem for normal operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. -
Page 15: Log In To The Cable Modem
High Speed Cable Modem Log In to the Cable Modem After you set up the cable modem, you do not need to log in to the cable modem for normal operation. To log in to the cable modem, you must use a web browser such as Microsoft Internet Explorer 5.0 or later, Firefox Mozilla 2.0 or later, Safari 1.4 or later, or Google Chrome 11.0 or later. -
Page 16: View Cable Modem Status
High Speed Cable Modem Select Cable Connection. The Startup Procedure section displays the initialization progress. The Downstream Bonded Channels section displays the status of each downstream channel.. To see the Upstream Bonded Channels section and system time, scroll down. View Cable Modem Status You can view some basic information about the cable modem. -
Page 17: View And Clear Event Logs
High Speed Cable Modem Select ADVANCED. The Cable Information page displays the following: • Hardware Version. The version of the cable modem hardware. • Firmware Version. The version of the cable modem firmware. • Cable Modem Serial Number. The serial number of the cable modem. •... -
Page 18: Change The Admin Password
High Speed Cable Modem The Event Log page shows the following information: • Time. The time the event log entry was recorded. The correct time displays only after the cable modem successfully connects to the cable Internet provider’s network. • Priority. -
Page 19: Reboot The Cable Modem
High Speed Cable Modem Type the old password. Type the new password in the Set Password field. Type the new password in the Repeat New Password field. Click the Apply button. Your change takes effect. Reboot the Cable Modem Rebooting the cable modem disconnects all computers from the cable modem’s local area network (LAN). -
Page 20: Reset The Cable Modem To Factory Default Settings
High Speed Cable Modem Reset the Cable Modem to Factory Default Settings To reset the cable modem to factory default settings, you can use either the Reset button on the back panel of the cable modem or the Factory reset software button. However, if you changed the default password to access the cable modem and lost the password, you must use the Reset button on the back panel. -
Page 21: Use The Factory Reset Software Button
High Speed Cable Modem WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, if you are connected to the web management interface, do not close the browser, click a link, or load a new page. Do not turn off the cable modem. -
Page 22: Change The Cable Connection Starting Frequency
High Speed Cable Modem Change the Cable Connection Starting Frequency The starting frequency for the cable connection is automatically generated. For most Internet connections, you do not need to change this information. WARNING: Do not change the starting frequency unless your cable Internet provider instructs you to do so. - Page 23 High Speed Cable Modem Click the Apply button. Your change takes effect. Manage and Monitor...
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Page 24: Chapter 3 Troubleshooting
This chapter provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Cable Modem • Troubleshoot the Cable Internet Connection Note: NETGEAR provides helpful articles and documentation at support.netgear.com. -
Page 25: Use Leds To Troubleshoot
• Check to see that you are using the 12 VDC, 2.5A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. Contact technical support. -
Page 26: Cannot Log In To The Cable Modem
High Speed Cable Modem Cannot Log In to the Cable Modem If you cannot access the cable modem from computer that is connected to the cable modem or to a router that is connected to the cable modem, check the following: •... -
Page 27: Appendix A Technical Specifications
Technical Specifications The following table lists the technical specifications for the cable modem. Table 3. Technical specifications Feature Specification Power adapter • Input: 110–120V, 47–60 Hz • Output: 12 VDC, 2.5A Physical specifications • Dimensions: 5.90 x 8.77 x 3.43 in. (149.76 x 222.68 x 87 mm) •... - Page 28 Quick Start High Speed Cable Modem Model CM1000 Package Contents Ethernet cable Power adapter Cable modem...
- Page 29 Cable wall outlet 1. Collect your cable Internet provider information. Collect your cable account number, account phone number, and login information (your email address or user name and password). 2. Turn off existing modems and routers. If you are replacing a modem that is Ethernet cable currently connected in your home, unplug the modem and plug the new cable modem...
- Page 30 2. Use an Ethernet cable to connect the Ethernet port on the cable modem to the WAN or Internet port on the router. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
- Page 31 1-844-2SIMPLE (1-844-274-6753) Time Warner Cable https://www.timewarnercable.com/en/support/internet/ step-by-step/modem-activation.html 1-800-892-2253 Note: Your cable Internet provider’s contact information might change. You can also find the contact information in your monthly Internet NETGEAR, Inc. 350 East Plumeria Drive September 2016 San Jose, CA 95134, USA...
- Page 32 Based on a typical monthly equipment rental fee of $10 per month. Desktop or laptop computer Cable Internet Wireless Router Connection Ultra-High Speed Cable Modem (CM1000) PAGE 1 OF 2 Connect the CM1000 Ultra-High Speed Cable Modem directly to your computer or wireless router for connecting to other wireless devices.
- Page 33 This product not compatible with Cable bundled voice services. For indoor use only. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Mac, Mac OS and the Mac logo are trademarks of Apple Inc. Any other trademarks mentioned herein are for reference purposes only. ©2016 NETGEAR, Inc.