Related Manuals for NETGEAR AirCard 785S
Summary of Contents for NETGEAR AirCard 785S
- Page 1 AirCard 785S Mobile Hotspot Us e r Manual July 2015 202-11399-03 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc. NETGEAR, the NETGEAR Logo, ReadySHARE, and AirCard, are trademarks of NETGEAR, Inc. Any other trademarks on this package are for reference purposes only.
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Page 3: Table Of Contents
Tethered Mode ........... 15 NETGEAR AirCard App for Smartphones and Tablets ....16 Hotspot Web Page . - Page 4 AirCard 785S Mobile Hotspot SIM Locked ............41 SIM MEP Locked .
- Page 5 AirCard 785S Mobile Hotspot What do I do if the WiFi network name doesn’t appear in the list of networks? ............64 How can I reset the hotspot? .
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Page 6: Chapter 1 Get Started
Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com. Some products regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update your firmware. -
Page 7: Know Your Hotspot
AirCard 785S Mobile Hotspot Know Your Hotspot Your mobile hotspot enables you to create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your laptop and other WiFi-capable devices to your service provider’s mobile broadband network and connect to the Internet. -
Page 8: Status Led
AirCard 785S Mobile Hotspot Status LED The status LED indicates the hotspot’s connection status. Table 2. LED indicator patterns Color LED pattern What the pattern means Blue Slow blink The data connection is ready for use. WiFi is on, WWAN is (every five seconds) connected, and WiFi devices are available. - Page 9 AirCard 785S Mobile Hotspot Table 3. LCD screen elements Element Indicates 1 bar . The hotspot signal is weak. 5 bars . The hotspot signal is strong. 4G. The 4G network is available. LTE. The LTE network is available. H . HSPA and dual-carrier networks are available.
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Page 10: Accessories
The hotspot’s LCD screen. See LCD Screen Elements on page 8. • The hotspot web page. See Hotspot Web Page on page 16. • A mobile app. See NETGEAR AirCard App for Smartphones and Tablets on page 16. Get Started... -
Page 11: Set Up And Connect To The Internet
AirCard 785S Mobile Hotspot Set Up and Connect to the Internet To connect to the Internet, you need both a SIM card and a battery. To obtain a micro SIM card, contact your mobile service provider. If you must install these components, complete the steps in the following sections. -
Page 12: Install The Micro Sim Card
AirCard 785S Mobile Hotspot Note: The battery comes partially charged and ready to use. When the battery needs recharging, follow the instructions in Recharge the Battery on page 34. Install the Micro SIM Card To install the micro SIM card: Remove the back cover by lifting at the notch on either corner of the hotspot. -
Page 13: Connect To The Hotspot
AirCard 785S Mobile Hotspot Replace the battery. Replace the hotspot cover. Connect to the Hotspot Your computer and other devices can connect to the hotspot wirelessly. You can also connect to the Internet with the hotspot tethered to a computer with the USB cable. See... - Page 14 AirCard 785S Mobile Hotspot To add an APN for another network: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 15: Tethered Mode
AirCard 785S Mobile Hotspot To select which APN to use: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. -
Page 16: Netgear Aircard App For Smartphones And Tablets
NETGEAR AirCard App for Smartphones and Tablets Download and use the free NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. -
Page 17: Security Credentials
AirCard 785S Mobile Hotspot A login screen displays. Enter the password in the Sign In field. The default password is password. The password is case-sensitive. Click the Sign In button. After you log in, you can access all of the features available on the LCD screen plus advanced features. -
Page 18: Chapter 2 Use Your Mobile Hotspot
Use Your Mobile Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • Monitor Data Usage • Manage WiFi • Set Mobile Broadband Auto Connect Options • View Messages • View Alerts • Extend Battery Life •... -
Page 19: Monitor Data Usage
AirCard 785S Mobile Hotspot Monitor Data Usage You can monitor data usage using either the LCD screen or the hotspot web page. Visit the hotspot web page to configure your data usage monthly usage. To view estimated data usage on the hotspot LCD screen: Wake the LCD screen by pressing either the Power or the Navigation buttons. -
Page 20: Manage Wifi
AirCard 785S Mobile Hotspot Manage WiFi You can set up the WiFi radio of the hotspot to meet your WiFi needs by choosing a predefined WiFi profile or customizing your own. The WiFi profile determines how the hotspot’s WiFi features are used. - Page 21 AirCard 785S Mobile Hotspot Note: When you choose a new profile, the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the LCD screen.
- Page 22 AirCard 785S Mobile Hotspot In the WiFi Profiles list, select a predefined profile or select Custom Setup to choose your own options. To modify the displayed profile (even if you selected a predefined profile), use the following options: • Select Enable secondary WiFi network to use both WiFi bands (2.4 GHz and 5 GHz) •...
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Page 23: Add A Wireless Device To Your Wifi Network
AirCard 785S Mobile Hotspot Add a Wireless Device to Your WiFi Network You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main WiFi and guest WiFi networks, see... - Page 24 AirCard 785S Mobile Hotspot Within two minutes, press the WPS button on the wireless device that you want to connect. Your mobile hotspot and the wireless device communicate and establish the connection. To add a WPS-enabled WiFi device from the hotspot web page: Launch an Internet browser from a computer or wireless device that is connected to the network.
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Page 25: Set The Maximum Number Of Connected Devices
AirCard 785S Mobile Hotspot Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary WiFi networks. To set the number of devices that can connect to each WiFi network: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 26: View Or Block Connected Users
AirCard 785S Mobile Hotspot View or Block Connected Users You can view a list of devices that are connected to your hotspot and block undesired users on the hotspot web page. Note: When you block or unblock users, the hotspot resets to activate the new settings. - Page 27 AirCard 785S Mobile Hotspot To view a list of blocked devices: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 28: Set Mobile Broadband Auto Connect Options
AirCard 785S Mobile Hotspot Set Mobile Broadband Auto Connect Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects. -
Page 29: View Messages
AirCard 785S Mobile Hotspot Note: If SIM PIN security is enabled, you must enter the SIM PIN before the hotspot can establish a connection. See Enable SIM Security page 47. To select a mobile network other than your network service provider when roaming, click the Scan button and select the network from the list that displays. -
Page 30: View Alerts
AirCard 785S Mobile Hotspot Select the message. Click the Delete button. View Alerts Your mobile hotspot displays alerts to advise you of hotspot status changes. A yellow triangle displays when you have system alerts. To view alerts on the LCD screen: Press the Power button to wake the LCD screen. -
Page 31: Extend Battery Life
AirCard 785S Mobile Hotspot Follow the instructions in each alert to address the conditions that caused it to display. Extend Battery Life The mobile hotspot, by default, is configured to optimize battery life. The following factors affect battery life: •... -
Page 32: Adjust Display Settings To Increase Battery Life
AirCard 785S Mobile Hotspot Adjust any of these settings in the WiFi Options supported section: • WiFi Info on Home: Show displays the WiFi network name and password on the LCD screen. Hide does not display the WiFi network name and password on the LCD screen. - Page 33 AirCard 785S Mobile Hotspot To adjust display settings to increase battery life: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 34: Recharge The Battery
AirCard 785S Mobile Hotspot Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. Recharging from a wall socket is faster than recharging from a USB port. -
Page 35: Establish Security
AirCard 785S Mobile Hotspot The battery icon on the LCD screen indicates when the battery is fully charged ( and a notification displays. Establish Security The main and guest WiFi network names identify your WiFi networks and are visible to other WiFi-enabled devices. -
Page 36: Change Hotspot Web Page Login Settings
AirCard 785S Mobile Hotspot Change Hotspot Web Page Login Settings You can change the host name for the hotspot web page. You can also change the password to access the hotspot web page. To change the login settings for the hotspot web page: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 37: Change Device Encryption Security Settings
AirCard 785S Mobile Hotspot The the Submit button displays after you make a selection. Click the Submit button. Your changes are saved. Change Device Encryption Security Settings To change the type of security used for main and secondary or guest WiFi: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 38: View Details About Your Mobile Hotspot
AirCard 785S Mobile Hotspot From the Encryption list (for main WiFi) or Guest Encryption list (for guest WiFi), select a security option. Select from the following WiFi encryption options: • WPA2 Personal AES. Strong security supported by newer WiFi devices (default). -
Page 39: Update Mobile Hotspot Software And Firmware
AirCard 785S Mobile Hotspot The default password is password. The password is case-sensitive. Click the About link near the upper right corner of the screen. To save this information to a file, click the Save in File button. Update Mobile Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. - Page 40 AirCard 785S Mobile Hotspot Double click on the update alert. The Download Update Available screen displays. Click the Start Download button. When the download completes, the Software Update Available screen displays. Click the Start Update button. Your hotspot updates the software and reboots automatically to use the new software.
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Page 41: Alerts
AirCard 785S Mobile Hotspot Alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly. See Install the Micro SIM Card page 12. SIM Error — Check SIM Ensure that your network service provider’s micro SIM card is inserted in the hotspot. -
Page 42: Temperature-Related Alerts
AirCard 785S Mobile Hotspot The default password is password. The password is case-sensitive. Click the Sign In button. Enter the MEP code when prompted. The SIM is unlocked. Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 67.) The mobile hotspot shuts down automatically if it... -
Page 43: Chapter 3 Advanced Settings
Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as WiFi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage WiFi Network Options •... -
Page 44: Back Up And Restore Hotspot Settings
AirCard 785S Mobile Hotspot Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one hotspot and you want the same settings on all of your hotspots. You can also save your settings before resetting to factory defaults or changing the settings. -
Page 45: Manage Wifi Network Options
AirCard 785S Mobile Hotspot To restore hotspot settings: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field. - Page 46 AirCard 785S Mobile Hotspot To set the WiFi network options: Launch an Internet browser from a computer or wireless device that is connected to the network. Enter http://netgear.aircard or http://192.168.1.1. A login screen displays. Enter the password in the Sign In field.
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Page 47: Enable Sim Security
AirCard 785S Mobile Hotspot Best practice is to use a value of 2347. If you are experiencing inconsistent data flow, you can make minor changes to this value to try to alleviate the problem. • Fragmentation Threshold. The largest allowable size (in bytes) for a packet. -
Page 48: Configure Mobile Broadband
AirCard 785S Mobile Hotspot Click the Activate button. Enter your PIN and click the Submit button. You are allowed three attempts to enter the correct PIN. If you run out of available attempts, the PIN is locked. If the PIN locks, contact your network provider to receive a PUK number to unlock the PIN. -
Page 49: Enable Port Forwarding
AirCard 785S Mobile Hotspot Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server. To enable port forwarding: Launch an Internet browser from a computer or wireless device that is connected to the network. -
Page 50: Enable Port Filtering
AirCard 785S Mobile Hotspot • IP. The IP address. • Port. The port number that the application uses. • Protocol. If you are unsure, select TCP/IP. The Submit button displays after you make a selection. Click the Submit button. Your changes are saved. -
Page 51: Enable Ip Pass-Through Mode
AirCard 785S Mobile Hotspot Click the Submit button. Your changes are saved. Enable IP Pass-Through Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP pass-through. If you make this change, the attached device restarts using a different driver configuration. -
Page 52: Enable Vpn Pass-Through
AirCard 785S Mobile Hotspot In the LAN section, select the IP Passthrough Mode Enabled radio button. The Submit button displays. Click the Submit button. Your changes are saved. Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (passthrough). -
Page 53: Configure Apn Details
AirCard 785S Mobile Hotspot The default password is password. The password is case-sensitive. Click the Sign In button. Select Settings > Router > Basic. In the LAN section, click the VPN Passthrough Mode Enabled radio button. The Submit button displays after you make a selection. -
Page 54: Enable Dmz
AirCard 785S Mobile Hotspot Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address. -
Page 55: Set Lan Options
AirCard 785S Mobile Hotspot In the DMZ Address field, enter the IP address of the computer to which you want all data sent. If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is connected using WiFi, the first WiFi client’s IP address is usually 192.168.1.74. - Page 56 AirCard 785S Mobile Hotspot In the LAN section, specify your hotspot’s LAN settings. If the DHCP server is enabled, it automatically assigns an IP address to each device on the network and manages its configuration information. The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider.
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Page 57: Appendix A Frequently Asked Questions
Frequently Asked Questions This chapter provides answers to possible questions about your hotspot. • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Hotspot Battery • Questions About the Hotspot Web Page • General Questions... -
Page 58: Questions About Connecting And Disconnecting Devices And Accessing
• Check to see if you can access www.netgear.com. If you can access www.netgear.com but you cannot access other non-NETGEAR websites, you might need to top up or recharge your pre-paid SIM card. How do I disconnect from the mobile broadband network? ... -
Page 59: Web Page
AirCard 785S Mobile Hotspot Click the Disconnect button (in the Connection Details section). Why doesn’t the Connect or Disconnect button appear on the hotspot web page? You can use the Connect or Disconnect button only when you are logged in as an administrator. -
Page 60: Why Can't My Hotspot Connect To A Computer Running Windows Vista
AirCard 785S Mobile Hotspot Why can’t my hotspot connect to a computer running Windows Vista? A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http://support.microsoft.com/kb/928233... -
Page 61: How Can I Extend The Life Of The Battery
AirCard 785S Mobile Hotspot Check to ensure that the USB cable and the AC wall charger are connected securely and are working correctly. How can I extend the life of the battery? For information about extending the life of the battery, see Extend Battery Life on page 31. -
Page 62: Why Is The Signal Indicator Always Low
AirCard 785S Mobile Hotspot Why is the signal indicator always low? If reception for your hotspot is poor, try moving the hotspot to a location with a clear view of the sky (for example, near a window). Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot WiFi devices. -
Page 63: How Do I Find A Device's Mac Address
AirCard 785S Mobile Hotspot Select Command Prompt. At the command prompt, enter ipconfig and press the Enter key. Write down the IP address for the entry that relates to the wireless network connection. The IP address might be listed under IPv4 Address or something similar. -
Page 64: What Do I Do If The Wifi Network Name Doesn't Appear In The List Of Networks
AirCard 785S Mobile Hotspot At the command prompt, enter ipconfig /all and press Enter. Write down the physical address for the entry that relates to the wireless network connection. It appears as a series of numbers and letters. This is the MAC address of your wireless adapter. -
Page 65: Where Can I Find More Information
• The Quick Start Guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following:... -
Page 66: Appendix B Specifications
Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands... -
Page 67: Mechanical Specifications
AirCard 785S Mobile Hotspot Mechanical Specifications Table 4. Physical dimensions Parameter Dimension Weight 127 g (4.5 oz) Length 109.9 mm (4.33 in.) Width 68.9 mm (2.7 in.) Thickness 14.6 mm (.57 in.) Environmental Specifications Table 5. Recommended operating and storage temperatures... - Page 68 AirCard 785S Mobile Hotspot Specifications...
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Page 69: Appendix C Tips And Safety Guidelines For Lithium-Ion Batteries
Tips and Safety Guidelines for Lithium-Ion Batteries Battery Tips • Charge batteries in a room-temperature environment, which is generally between 68° F and 79° F (20° C and 26° C). Charging may be temporarily disabled if the battery temperature exceeds 113° F (60° C). •... -
Page 70: Appropriate Batteries And Chargers
Appropriate Batteries and Chargers • Use only approved batteries in the device. Only purchase products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers. Some websites and second-hand dealers, not associated with reputable manufacturers and carriers, may sell incompatible or even counterfeit batteries and chargers.