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Using Advanced Phone Features
Advanced Procedures for Technical Support
Advanced Procedures for Technical Support
STEP 1
STEP 2
STEP 3
STEP 1
STEP 2
STEP 3
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide
Technical support personnel might need to view information about your phone or
phone activities. Follow these procedures if instructed to do so by the technical
support person assisting you.
Status Information and Statistics
To view status information and statistics:
Press the Setup button.
Scroll to Settings and press Select.
Choose from the following options:
•
Network Configuration: Displays information about the network, including
WAN connection, DHCP server, IP address, MAC address, domain name,
subnet mask, default router, DNS servers, and TFTP server.
•
Model Information: Displays information about the phone, including model
number, serial number, software version, and call control protocol.
•
Status: Displays information about the phone activity, including status
messages, network statistics, and call statistics.
Rebooting, Restarting, and Resetting a Phone
If required, you can reboot, restart, or reset your phone. You should not do so
unless directed by your phone administrator as this can negatively affect your
phone function.
To reboot your phone and the firmware:
Press the Setup button.
Scroll to Reboot and press Select.
When the confirmation message appears, press OK to confirm or press Cancel to
close the message without rebooting the phone.
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