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Troubleshooting
Technical Support
Problem: Failure of IP Utility Software Installation
Document 800-07067V4 Rev A
11/2011
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your network camera. To contact the Honeywell Video
Systems technical support team, call 1-800-796-2288 (North America only) or send an
e-mail to HVSsupport@honeywell.com.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Solution 1
Disable Norton AntiVirus software, then install the IP Utility software.
Solution 2
Enable Microsoft .NET Framework 3.5 on your workstation. It usually comes
pre-installed on Windows 7.
Enabling Microsoft .NET Framework 3.5 on Your Workstation
1.
Go to Start
Control Panel
2.
Click the check box beside Microsoft .NET Framework 3.5 to enable it.
3.
Click OK to save the new setting.
Programs
Programs and Features.
A
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