Checking The Internet Service Connection; Obtaining An Internet Ip Address - NETGEAR WGR614v11 User Manual

Note: If your computer cannot reach a DHCP server, some operating
systems will assign an IP address in the range 169.254.x.x. If your
IP address is in this range, verify that you have a good connection
from the computer to the router, then restart (reboot) your computer.
• If your router's IP address has been changed and you don't know the current IP address,
reset the router's configuration to the factory defaults. This procedure will reset the
router's IP address to 192.168.1.1 (see
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure the Java applet is loaded. Try closing the
browser and reopening it again.
• If you are attempting to set up your NETGEAR router as an additional router behind an
existing router in your network, consider replacing the existing router instead. NETGEAR
does not support such a configuration.
• If you are attempting to set up your NETGEAR router as a replacement for an ADSL
gateway in your network, the router cannot perform many gateway services, for example,
converting ADSL or Cable data into Ethernet networking information. NETGEAR does not
support such a configuration.

Checking the Internet Service Connection

If you can access your router, but your router is unable to access the Internet, review the
topics in this section:
•

Obtaining an Internet IP Address

• Troubleshooting PPPoE
• Troubleshooting Internet Browsing
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check
the wireless router to see if it is able to get an Internet IP address from your service provider.
Unless you have a static IP address, your wireless router automatically requests an IP
address from your service provider.
To check your wireless router's Internet IP address:
1. Log in to the wireless router.
2. Select Router Status, under Maintenance in the main menu, to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem
might be one of the following:
92 | Chapter 7. Troubleshooting
N150 Wireless Router WGR614v11 User Manual
Default Configuration Settings
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in Appendix A).