Cisco 6921 - Unified IP Phone Standard VoIP Administration Manual page 99

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
No default router
No DNS server IP
TFTP access error
TFTP file not found
TFTP error
TFTP server not
authorized
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Description
DHCP or static configuration did not
specify a default router.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
TFTP server is pointing to a directory
that does not exist.
The requested load file (.bin) was not
found in the TFTPPath directory.
The phone does not recognize an error
code provided by the TFTP server.
The specified TFTP server could not be
found in the phone's CTL.
Possible Explanation and Action
If the phone has a static IP address, verify that the
•
default router has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
If the phone has a static IP address, verify that the
•
DNS server has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
If you are using DHCP, the DHCP server has not
•
provided a DNS server. Check the DHCP server
configuration.
If you are using DHCP, verify that the DHCP
•
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
Setup Menu" section on page 4-4
assigning a TFTP server.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
Contact the Cisco TAC.
The DHCP server has the wrong configuration
•
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.
If the phone is using a static IP address, the phone
•
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
Status Menu
"Network
for details on
7-5