Troubleshooting; Quick Tips - NETGEAR JWNR2000v1 User Manual

This chapter provides information about troubleshooting your Wireless-N 300 Router Model
JWNR2000. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.
This chapter includes the following sections:
• "Quick Tips"
• "Troubleshooting Basic Functions" on page 7-2
• "Login Problems" on page 7-4
• "Checking the Internet Service Connection" on page 7-5
• "Troubleshooting Your Network Using the Ping Utility" on page 7-7
• "Problems with Date and Time" on page 7-9
• "Problems with Wireless Adapter Connections" on page 7-10
• "Restoring the Default Configuration and Password" on page 7-11

Quick Tips

This section describes tips for troubleshooting some common problems:
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
v1.0, February 2010
Chapter 7

Troubleshooting

7-1