GE LOGIQ Totus Basic Service Manual page 318

Direction 5936427, Rev. 1
Table 7-26
Failed to retrieve notification from Cloud.
Timeout occurred. Device Connect
notification request has been sent, but
there is not confirmation yet. Please try
again later.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
App key expired.
Please contact your GE HealthCare
service personnel.
Invalid server certificate.
Please contact your GE HealthCare
service personnel.
The message retrieved from the cloud at
%s is too large.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000112)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000113)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000101)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000105)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000011)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000010)
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: xxxxxx)
7 - 68
GE HealthCare CONFIDENTIAL
Errors for the Device Management Option (Continued)
Error
Section 7-7 - Options Troubleshooting
Details
1.Retry count elapsed. (Any
exception happened in service
API\Agent side code and no specific
error code).
2. Any unknown connection issue.
Console side did not receive any
response from Agent\ThingWorx side
in predefined notification time delay.
Agent side config file
(IoTAgentConfig.json) is corrupt.
ThingWorx server App key expired.
Invalid server certificate
Network is disconnected.
Invalid data range
Invalid data value
Field size error
App Id does not exist
Internal Error
External Error
Unknown
Verify
LOGIQ Totus Basic Service Manual
Solution
Ensure network connection and
execute Verify.
Ensure network connection and
execute Verify.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
Contact service personnel for app key
expiry date correction.
Install valid certificate using Device
Connect Service Certificate.
Contact fleet owner for correction of
the message.
Establish network connection.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.