Troubleshooting Tips - GE PR06DSATB Series Owner's Manual

Troubleshooting
Before you call for service....
Save time and money! Review the chart below first and you may not need to call for service.
CAUTION
For your safety, DO NOT attempt repair of electrical wiring, controls, heating elements or other
safety devices. Refer repairs to qualified service personnel.
Problem
OPERATION AND PERFORMANCE
Not enough or no hot
water
Water is too hot
OTHER
Rumbling noise
Water dripping down the
outside of the heater
Relief valve producing
popping sound or
draining
Hot water has a rotten
egg or sulfur smell
Possible Causes
Cold water inlet
temperature may be
colder during the winter
months
Leaking or open hot
water faucets
Long runs of exposed
pipe, or hot water piping
on outside wall
Dip tube damaged
A fuse is blown, circuit
breaker tripped, or
electric service to your
home may be interrupted
Inadequate wiring
Manual reset high limit
(ECO)
Water Connections to
unit reversed
Thermostat has failed
Water conditions in your
home caused a buildup of
scale or mineral deposits on
the heating elements
Hot/Cold water connections
or other parts have loosened
Pressure buildup caused
by thermal expansion to a
closed system
Certain water supplies with
high sulfate content will react
with the anode rod that is
present in all water heaters
for corrosion protection of
the tank
What To do
• This is normal. The colder inlet water takes longer to heat.
• Make sure all faucets are closed.
• Insulate piping.
• Contact your local installer, plumbing contractor, or
previously agreed upon service agency.
• Replace fuse or reset circuit breaker.
• Contact the local electric utility.
• See the Installation Instructions.
• See the Safety Controls section, see page 5.
• Correct piping connections.
• Contact your local installer, plumbing contractor, or
previously agreed upon service agency.
• Remove and clean the heating elements. This should only be
done by a qualified service person or plumbing contractor.
• Tighten the loose connections. This should only be done by a
qualified service person or plumbing contractor.
• This is an unacceptable condition and must be corrected. See
Thermal Expansion section on page 12. Do not plug the relief
valve outlet. Contact a plumbing contractor to correct this.
• Flush the tank. See Care and Cleaning section on page 19.
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