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ANSWERING CALLS
To answer an incoming call using the handset:
Ÿ
Lift the handset
To answer an incoming call using the
speakerphone:
Ÿ
Press the Speaker
button or
Press the Answer softkey or
Press flashing line button
To answer an incoming call using a headset:
Press the Headset
button
Ÿ
To answer a second incoming call:
Ÿ
Press the flashing line button
To answer a call on a shared line:
Ÿ
Press the flashing line button
DECLINE
To immediately forward a ringing call to voicemail:
Ÿ
Press the Decline softkey
CALL HOLD
To place a call on hold:
Ÿ
Press the Hold
button
To retrieve a held call:
Ÿ
Press the Hold
button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls on the same line:
Ÿ
Press the flashing line button
To toggle between three or more held calls on the
same line:
Ÿ
Press the flashing line button
Ÿ
Using the navigation pad, navigate to the held call
Ÿ
Press the Resume softkey
To toggle between held calls on shared lines:
Ÿ
Press the flashing line button
* Assigned to lines requiring this functionality
CALL TRANSFER
To transfer a call:
Ÿ
Press the Transfer
button or softkey
Ÿ
Dial the extension or telephone number*
Ÿ
Option: Announce the caller
Ÿ
Press the Transfer
button or softkey or
hang up
If no answer or the line is busy:
Ÿ
Press the Cancel softkey
Ÿ
Press the Resume softkey or the flashing line
button
To toggle between calls:
Ÿ
Press the Swap softkey
To transfer two calls on the same line to one
another:
Ÿ
While connected to an active call, press the
Transfer
button or softkey
Ÿ
Press the flashing line button
Ÿ
Press the Yes softkey to confirm and complete the
transfer
To transfer a call directly to a voice mailbox:
Ÿ
Press the Transfer
button or softkey
Ÿ
Dial * then 5-digit extension
Ÿ
Press the Transfer
button or softkey or
hang up
CALL FORWARD ALL CALLS
To immediately forward all your incoming calls to
another number:
Ÿ
While on-hook, press the Fwd All softkey
Ÿ
Dial the extension or telephone number* or
Press the Messages
button to forward calls
to voicemail
To deactivate call forwarding:
Ÿ
Press the Forward off softkey
Copyright © 2003-2017, Maestri Consultants Inc.
All rights reserved worldwide.
To place up to an 8-way conference call:
Ÿ
While connected to an active call, press the
Conference
Ÿ
Dial the next participant
Ÿ
Option: Announce the conference
Ÿ
Press the Conference
To add additional participants:
Ÿ
Repeat the above steps
To add an incoming caller to an existing call or
conference:
Ÿ
While connected to the incoming call, press the
Conference
Press the flashing line button
Ÿ
Ÿ
Press the Yes softkey to confirm and complete the
conference
To view conference participants:
Ÿ
Press the Details softkey
To remove a conference participant:
Ÿ
Using the navigation pad, navigate to the
participant to remove
Press the Remove softkey
Ÿ
To answer a ringing call on a call pickup group
members phone:
Ÿ
Go off-hook
Ÿ
Press the PickUp softkey
CONFERENCE CALLING
button or softkey
button or softkey
button or softkey
CALL PICKUP*
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