Questions? Here's How To Reach Us - Casio SA-400 Owner's Manual

ADDITIONAL INFORMATION
TROUBLESHOOTING
TELEPHONE
(cont.)
Callers cannot hear me when using the handset, but I can hear them.
Verify that the handset cord is plugged into the HANDSET jack. If the handset cord is
plugged into the HEADSET jack, the microphone will not work.
When a call comes in on line 2, my station's LINE 2 indicator does not light.
Check the FAX/PC switch. All stations switches should be set to PHONE when a PC or fax
is not connected.
I cannot operate the phone during a power failure.
Install four AA alkaline batteries (not included) into the bottom of the SA-400 base to
enable the telephone to operate up to 1 hour during a power failure.
The auto attendant light does not turn on at my station when I plug in my station lines and
power adaptor.
Make sure the auto attendant is actually on (check other stations). Then unplug only the
power adaptor from the wall and plug it back in.
I hear a dial tone when I try to answer a call.
The caller has hung up before you answered the call.
OR
If you have a private line, an attempt may have been made to transfer a call to your station
from an uncommon line.
(cont.)
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ADDITIONAL INFORMATION
QUESTIONS?
HERE'S HOW TO REACH US
By Phone:
HELPLINE:
(310) 320-9810, Monday - Friday, 8 a.m. to 4:45 p.m., PST
AUTHORIZED FACTORY SERVICE CENTER:
Phone Masters Repair Center (714) 373-4233, Monday - Friday, 8 a.m. to 5 p.m., PST
PARTS ORDERS USING A CREDIT CARD:
Pacific Coast Parts Distributors, Inc. (800) 421-5080 or (310) 515-0207,
Monday - Friday, 8 a.m. to 4:30 p.m., PST
On-line:
CUSTOMER RELATIONS:
WEBSITE: www.casiocomm.com
E-MAIL: cpmicust@casio.com
AUTHORIZED FACTORY SERVICE CENTER:
WEBSITE: www.members.home.net/skelly1/PM1.htm
E-MAIL: phonemasters@hotmail.com
PARTS AND ACCESSORIES:
WEBSITE: www.pacparts.com
E-MAIL: orders@pacparts.com
AUTHORIZED FACTORY SERVICE CENTER
For repairs, please bring or send your unit to:
Phone Masters Repair Center
11899 Valley View Street
Garden Grove, CA 92845
1. Pack your product securely in a sturdy shipping box.
2. Include a clear and specific explanation of the problem.
3. Include your name, street address (sorry, no P.O. box), and daytime phone number.
4. Provide a legible photocopy of the dated store receipt for one-year warranty purposes.
Register on-line at www.casiocomm.com
or fill-out and return the enclosed product registration card
and have a chance to win prizes.
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