Troubleshooting - Casio SA-400 Owner's Manual

ADDITIONAL INFORMATION
DISPLAYS
DISPLAYED MESSAGE
Caller ID record was not
available.
System update must be
performed at another station.
Line 1 may have been
disconnected and then
reconnected or power may
have been lost.
Network or station is being
updated.
The volume level will appear
when using the handset or
headset to go on-hook or
off-hook.
Station ID is already being
used by another station.
(cont.)
STATUS ACTION
See "CALL WAITING CALLER
ID SERVICE OPTIONS" on
page 21.
Perform a system update at
another station. See
"PERFORMING A SYSTEM
UPDATE" on page 43.
Please wait.
The volume level will appear
for 2 seconds. See
"PROGRAMMING VOLUME"
on page 16.
Press " " to select
another station ID. See
"ASSIGNING A STATION
EXTENSION NUMBER" on
page 12. If you feel this
display was received in error,
perform a system update at
another station.
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ADDITIONAL INFORMATION

TROUBLESHOOTING

PROGRAMMING
I reconnected line 1 to the unit and now I cannot program the phone to it's existing ID.
Perform a system update at another station.
I cannot access the program mode.
Did your station place a call on hold? Is a line indicator flashing green?
Is the station off hook?
OPERATION
My station does not receive PAGE ALL.
Is your station the auto attendant?
Check to see if DND (Do Not Disturb) is on.
I cannot join a call in progress
Has the station originating the call released privacy?
Has another station already joined the privacy released call?
The intercom feature does not work.
Is Line 1 common to all units that want to use the intercom feature?
Is the station you are intercomming in DND?
I cannot view the activity of other stations.
Is Line 1 common to all units?
One station's icon continues to appear in the display when the station is not in use.
Check to see if DND (Do Not Disturb) is on at that station.
Make sure the unit is still connected with the line and AC power.
TELEPHONE
The LINE INDICATOR flashes when a call comes in but the telephone does not ring.
Is the auto attendant turned on? The SA-400 will not ring when the auto attendant is on,
unless the incoming caller is later transferred to your station.
Is your station off hook? Your station will not ring if your are on another line.
If you want your station to ring under the above two conditions, set ALWAYS RING: ON in
programming. See page 15.
Check the ringer switch at the back of the unit.
Check the ringers for lines 1-4 in programming mode.
Are lines 3 and/or 4 set as private lines for other stations? See "SETTING A PRIVATE
LINE" on page 13.
Check the PC/FAX switch (see page 9).
There is no dial tone and the LCD is blank.
Check that the AC adapter is plugged in at both ends.
Verify that the AC outlet is working by plugging a lamp etc. into it.
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