Breville AirRounder Connect Instruction Book page 24

BREVILLE HOME CONNECT™ APP TROUBLESHOOTING
PROBLEM
Why can't I connect my purifier
fan heater to Wi-Fi network?
How do I change my
Wi-Fi network to a 2.4GHz
Wi-Fi network?
I already have another appliance
connected to the Breville Home
Connect™ app, but my purifier fan
heater won't connect?
My purifier fan heater is offline
If the problem is not listed, please contact Breville Customer Service Centre (see back cover for contact details)
24
WHAT TO DO
•
Check that your purifier is within range of the Wi-Fi router
•
During the setup process you must be on a secure
2.4GHz Wi-Fi network.
•
Make sure the Wi-Fi password you entered is correct.
•
Check that the filter is fitted correctly in place.
•
Unplug the purifier for 10 seconds and plug it back in.
•
Most dual-band routers support both 2.4Ghz and 5Ghz networks.
Select the Wi-Fi name that does not end in "-5G"
•
If your phone is attempting to connect to the 5Ghz network, try
"forgetting" or temporarily disabling the 5Ghz network.
•
If you are unsure, or if the 2.4Ghz and 5Ghz networks do not have
separate names, please contact your internet service provider.
•
Close and relaunch the Breville Home Connect™ app
•
Reset the Wi-Fi on the purifier fan heater by pressing and holding
the power button for 3 seconds when in standby mode. The Wi-Fi
indicator will rapidly blink and turn off.
•
Re-pair the purifier to the Breville Home Connect™ app by
following the instructions in this booklet
•
Make sure your router is connected to the internet and your
phone's network connection is working properly.
•
Check that your purifier is within range of the Wi-Fi router
•
Delete the offline purifier fan heater for the Breville
Home Connect™ app. Swipe left (iOS) or tap and hold
(Android), and tap Delete.
•
Reset the purifier fan heater by pressing and holding the power
button for 15 seconds. The Wi-Fi indicator will rapidly blink
10 times and turn off.
•
Reconfigure your purifier fan heater with the Breville Home
Connect™ app.
•
NOTE: Power outages, internet outages, or changing Wi-Fi
routers may cause your air purifier to go offline.