The Router And Satellite Do Not Sync - NETGEAR Orbi Pro Ceiling Satellite User Manual

The router and satellite do not sync

If you are experiencing difficulty syncing the Orbi Pro router and satellite, check the
following:
1. Make sure that the Sync button is enabled. If the Sync button on the satellite is
disabled, the button is unresponsive and the LED bar pulses magenta. For more
information, see Enable the Sync button on page 23.
2. Make sure that your Orbi Pro router and the satellite run compatible firmware
versions. The router and the satellite must run firmware version 2.3.0.0 or a newer
firmware version. For information about updating the firmware, see Update the Orbi
Pro Ceiling Satellite and Orbi Pro router firmware on page 20.
3. Make sure that the satellite is not too far from the Orbi Pro router. Depending on
your environment, the satellite can cover a WiFi area of up to 2,000 square ft
(185 square m). The Orbi Pro router must be within the WiFi cover area for a good
or fair connection to the satellite.
If you still experience difficulty with syncing, we recommend that you move the satellite
into the same room as the router during the sync process. After you successfully sync
the router and the satellite, move the satellite to a different location.
To sync your satellite using the Sync button on both the Orbi Pro router and the
satellite:
1. Place your Orbi Pro satellite in an area near your Orbi Pro router.
For example, place your satellite in the same room as your router, but not too close
to the router. We suggest that you keep a distance of 20–25 feet (about 6–7 meters)
between the satellite and the router.
2. Connect your satellite to a power source.
Either connect the power adapter to the satellite and to a power source, or connect
PoE+ LAN port 1 on the satellite to an Ethernet cable and to a Power over Ethernet
Plus (PoE+) switch that can provide 802.3at (PoE+) power.
The Power LED on the top panel of the satellite lights solid green.
Note: If the Power LED does not light, check the power source or the PoE+ switch.
If the Power LED lights red, the power is not at the required 802.3at (PoE+) level.
Make sure that you use an 802.3at (PoE+) switch and not an 802.af (PoE) switch.
3. Wait for the LED bar (next to the Power LED) to light solid white.
The following is the LED behavior during booting:
• Pulsing white. The satellite is booting.
Troubleshooting
Orbi Pro Ceiling Satellite
32 User Manual