Cisco 7821 Employee Quick Reference Manual page 3

1.1 PLACE A CALL
Internal
Lift Handset/Speaker/Headset/Line Button or the New

Call soft key
 Dial the extension
External
 Lift Handset/Speaker/Headset/ or the New Call soft key
Local–dial 9 + 10 digit number

Long distance–dial 9 + 1 + 10 digit number

1.2 LAST NUMBER REDIAL
 Press the Redial soft key
2.0 DIVERT–For Voicemail Users Only
When the phone is ringing, press the Divert soft key

 The call is answered by voicemail
2.1 CALL FORWARD
Activate
 When the phone is idle, press the Forward All soft key
Enter the number (9-XXXXXXX) or press the Voicemail

button for sending calls directly to Voicemail
Cancel
Press the Forward Off soft key

3.0 CALL HOLD
Place a Call on Hold
 During a call, press the Hold button
Retrieve a Call on Hold
 Press the Resume soft key or the Line button
3.1 TRANSFER A CALL
 During a call, press the Transfer
Dial the extension number

Announce the call

 Press the Transfer button to complete the transfer,
and hang up.
To Cancel a Transfer
If the person you attempt to transfer a call to is not available:
Press the End Call soft key

 Press the Resume soft key or the Line button to return
to the original call
3.2 JOIN
This feature allows you to join two active calls to create a
conference.
Answer the second incoming call
Press the line button next to the line of the second incoming

call (automatically puts the first caller on hold)
Join these two callers to create a 3-way call
While on the active call, push the Conference

 Choose the line button of the held call
3.3 CONFERENCE CALL
During a call, press the Conference

Dial the extension or number you wish to add to the call

 After the party answers, press the Conference button to
bring the parties together
Add additional parties
Repeat the above steps, adding up to
3.4 CONFERENCE CALL (Cont'd)
3.4.1 Reconnect to Conference When Called Party Can't Join
If the person you attempt to bring into the conference is not
available:
 press the End Call soft key
Press the Resume soft key or the Line button to return

to the original call
4.0 SPEED DIALING
 Phone is idle (no dial tone)
Dial the speed code number

Press the Speed Dial soft key

 Pick up handset or remain in speaker mode
5.0 CALL HISTORY
button
To view missed, received, or placed calls, press the Settings

button
Select Call History

Toggle between all and missed calls by selecting the All Calls

and Missed soft keys
 To place a call to an internal missed call, press the Dial soft
Key
 To place a call to an external missed call, Press the Edit Dial
soft key, edit the dialed number to include the outside access
code (9), then press the Dial soft key
6.0 CONTACTS
 To view a personal or corporate directory, press the Phone
Directory
Select either Corporate Directory or Personal Directory

 Enter the search criteria followed by the Submit soft key
To place a call to one of the phone numbers from within the

directory, press the Call soft key
button
7.0 RING VOLUME
 When the phone is idle, press the Volume button to hear
the current ring volume
 Press up or down on the Volume button to change the
button
ring volume
 When the ring times out, the setting will be saved
7.1 RING TYPE
5 parties to the call
 Press the Settings
 Select Preferences
Select Ringtone

Select the line

 Select a ringtone
Press the Play soft key to play the ringtone

Press the Set soft key to set a ringtone

7.2 LCD CONTRAST
Press the Settings

Select Preferences

 Select Brightness
Use the Navigation button to change the contrast

Press the Save soft key to save the setting

7.3 ADJUSTMENT THE SCREEN BACKLIGHT
 Press the Applications
 Using the Navigation button select Preferences
Select Backlight

Press On to set the backlight on or press Off to set backlight

off
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