Further Assistance - Honeywell Searchpoint Optima Plus Operating Instructions Manual

MAN0905_Issue 7_07/17
W / F – Obscured Warning / Fault
Obscured optics
Optics (error 8)
F – Signal Quality Fault
Poor signal quality
(error 16)
W / F– Lamp Output Warning / Fault
(error 11) Lamp output
W / F – Internal Failure Warning / Fault
(error 22) Hardware failure
Note: this error will Note: this error
LATCH the 4-20 will LATCH
mA output the 4-20 mA
output
F - Hardware Fault Fault
Hardware Fault
(error 13)

14.3 Further Assistance

If the problem is still unresolved, please contact Honeywell Analytics technical support using the contact
details on the back page of this manual.
Please have the following information to hand: -
• A description of the problem, including the steps taken to try to resolve it
• The serial number of the Searchpoint Optima Plus
For Searchpoint Optima Plus units with HART
Device Info from the Device Setup menu: -
• Dev id (unique Searchpoint Optima Plus identification number)
• Fld dev rev (revision number of the HART
• Software rev (Searchpoint Optima Plus software revision number)
• Hardware rev (Searchpoint Optima Plus hardware revision number)
14. Problem Solving
Contamination in the optical
path.
Optical signal is low, noisy or
unstable
Lamp signal is low.
Internal hardware fault
The latched faults or
warnings flag has been set
, please also locate the following information by selecting
®
DD file)
®
Searchpoint Optima Plus with optional HART
1. Remove the weather protection and dust
barrier. Replace the dust barrier if required.
2. Clean optics and carry out a Soft Reset (see
Maintenance, Inspection).
1. Remove the weather protection and dust
barrier. Replace the dust barrier if required.
2. Clean optics and carry out a Soft Reset (see
Maintenance, Inspection).
1. Clean optics and carry out a Soft Reset (see
Maintenance, Inspection).
2. If the Fault / Warning does not clear, return unit
for repair.
1. Cycle the power or carry out a Reset to restart
the unit. See Maintenance, View and Clear Faults
or Warnings
2. If the fault persists return the unit for repair.
1. This error may occur following Self Test.
2. Check for any active Faults or Warnings.
3. If none present, cycle the power or carry out a
Reset to restart the unit. See Maintenance, View
and Clear Faults or Warnings.
4. Repeat Self Test to confirm that the Fault has
cleared.
5. If the Fault does not clear, return unit for repair.
73
output
®
Operating Instructions
2108M0550