Display Queue Statistics; Line Status; Line Status Indicators; Malicious Call Identification - Cisco 9971 User Manual

Connecting

Display Queue Statistics

Step 1 Press Hunt Group to sign in.
Visual confirmation displays briefly.
Step 2 Press Hunt Group again to sign out.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated
with a speed-dial button.
The ITS Service Desk sets up Line Status indicators on your phone.

Line Status Indicators

Line Status indicators show the state of a line.

Malicious Call Identification

Icon Indicator
Line is in use.
Line is idle.
Line is ringing. (Only for Call Pickup.)
Line is in a Do Not Disturb (DND) state.
Line Status indicators can be set up on speed-dial buttons by the ITS Service Desk
and can be used with these features:

Speed Dial

Allows you to monitor the status of (and dial) a specific number on a speed-dial
button. If the monitored line is unavailable, the Line Status button changes to a
normal speed-dial button.

Directed Call Park

Allows you to monitor the line status of and dial a Directed Call Park number on a
speed-dial button.

Call Pickup

Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on
a speed-dial button.
The ITS Service Desk can also set up your phone to play an audible alert when a call
rings on the monitored line.
CRICOS No. 00114A
Flinders