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❋
VARI
LITE® - VL3000™ & VL3000™Q S
Customer Service
Our Goal
At Vari-Lite, we are committed to providing you the highest quality in customer service. Our
comprehensive resources are available to help your business succeed and ensure you get the
full benefit of being a Vari-Lite customer. Whether your needs are telephone troubleshooting
assistance, product training or technical service, our full-time staff of experienced
professionals are on-hand to provide support.
How to Reach Us
For assistance in your area, call the dealer from which your product(s) were purchased.
or
Contact an Authorized Service Center.
or
Contact the Vari-Lite Customer Service Department, 9am - 6pm CST Monday through
Friday, at the following:
Additional Resources
For additional resources and documentation, please visit our website at:
www.vari-lite.com
Technical Bulletins and Notices
Technical bulletins concerning the latest changes to VARI❋LITE
Dallas, Texas USA office. They are documentation supplements that contain procedures for equipment
upgrades, retrofits, and repairs not found in the existing manuals. Operator technical bulletins are also
issued to document changes in control software. Technical bulletins are integrated into the appropriate
equipment manuals as those manuals are revised. Bulletins are categorized by assembly or
subassembly, and identified by a number such as S3K-001 (VL3000 Series Luminaires Technical
Bulletin number 1). A list of technical bulletins for these products is found in
Technical Bulletins" on page
Technical notices are also issued from the Dallas, Texas USA office. They are non-procedural
documents that contain information regarding product support issues, current equipment problems,
software bugs, and documentation corrections. All technical notices begin with the prefix TN and are
numbered sequentially, such as TN-138 (Tech Notice number 138).
2
ERVICE
phone: 1.877.VARI-LITE (1-877.827.4548) or 1.214.647.7880
fax: 1.214.647.8038
E-mail:
customerservice@genlytecontrols.com
and follow the Support link.
197.
M
ANUAL
®
equipment are issued from the
"VL3000 & VL3000Q
02 .9 678.00 10 G
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Troubleshooting
