Viewing The Crash Dump; Common Problems - Cisco Catalyst 6500 Series Configuration Manual

Chapter 17 Monitoring and Troubleshooting the Firewall Services Module

Viewing the Crash Dump

If the FWSM crashes, you can view the crash dump information. We recommend contacting technical
support if you want to interpret the crash dump. See the show crashdump command in the Catalyst 6500
Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference.

Common Problems

This section describes common problems with the FWSM, and how you might resolve them.
Symptom
partition.
Possible Cause
Recommended Action
Partition" section on page
Symptom
partition.
Possible Cause
databases.
Recommended Action
Passwords" section on page 6-1
Symptom
Possible Cause
Recommended Action
"Assigning VLANs to the Firewall Services Module" section on page
Symptom
Possible Cause
Recommended Action
section on page
Symptom
Possible Cause
Recommended Action
the MSFC" section on page
OL-6392-01
When you reset the FWSM from the switch CLI, the system always boots into the maintenance
The default boot partition is set to cf:1.
Change the default boot partition according to the
2-13.
You are unable to log into the maintenance partition with the same password as the application
The application partition and the maintenance partition have different password
Use the password appropriate for your partition. See the
Traffic does not pass through the FWSM.
The VLANs are not configured on the switch or are not assigned to the FWSM.
Configure the VLANs and assign them to the FWSM according to the
You cannot configure a VLAN interface within a context.
You did not assign that VLAN to the context.
Assign VLANs to contexts according to the
5-19.
You cannot add more than one switched virtual interface (SVI) to the MSFC.
You did not enable multiple SVIs.
Enable multiple SVIs according to the
2-5.
Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide
for more information.
Troubleshooting the Firewall Services Module
"Setting the Default Boot
"Changing the
2-2.
"Configuring a Security Context"
"Adding Switched Virtual Interfaces to
17-11