Diagnosing the Problem
Linux Operating Systems
Collect the following information:
•
Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)
•
Kernel version in use
•
Output from the following commands (performed by root):
lspci -v
uname -a
cat /proc/meminfo
cat /proc/cpuinfo
rpm -qa
dmesg
lsmod
ps -ef
ifconfig -a
chkconfig -list
mount
•
Contents of the following files:
/var/log/messages
/etc/modules.conf or /etc/conf.modules
/etc/lilo.conf
/etc/fstab
•
A list of all third-party hardware and software installed, with versions
•
A detailed description of the problem and any associated error messages
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HP Servers Troubleshooting Guide