Secondary Response - Canon CXDI-80C Service Manual

3. Secondary response

This work (on-site checks, investigation and checks of collected data) which is done at the office
of the sales company constitutes the secondary response.
[Dealing with trouble]
3.1 Detector
Check whether too much or too little data was collected at the primary response. If there is too
little data, ask for more data to be collected.
The sales company connects a system using its loan equipment (CXDI-80C, access point, infrared
communication unit and image capture computer), and checks whether the operation of the loan
equipment is problem-free. If it is problem-free, it replaces the detector (in which the trouble
occurred) whose problem was not resolved by the primary response with the detector in the above
system.
(1) Connect the detector (in which the trouble occurred) to the CXDI-80C system on loan.
(2) Using infrared communication, ensure that the detector is recognized.
(3) Check whether the trouble symptom (wireless communication trouble, error or abnormal
images) recurs.
If the symptom recurs, proceed with step (5).
(4) If the trouble symptom did not occur, consult with Canon Inc.
(5) If the trouble symptom recurred, send the detector to Canon Inc. (for the tertiary response).
* If the trouble does not occur frequently, perform tests to check that the trouble recurs at least
twice of the number of trouble occurrences.
* When requesting a tertiary response to errors or abnormal image trouble, the following
information and data must be sent without fail.
• Installation environment information (CCS version, PC specifications and hardware
configuration, wireless setting information, etc.)
• Files collected by Collection Tool (both at the primary response and secondary response stages)
• Status of detector exterior
• Frequency at which the trouble occurs
• Submission of inquiry sheet (report detailing the work carried out both at the primary response
and secondary response stages)
* When requesting a tertiary response to wireless communication trouble, the following
information and data must be sent without fail.
• Wireless environment inside the X-ray imaging room (existing wireless LAN environment)
• Signals of other wireless LAN devices detected by the notebook computer inside the X-ray
imaging room.
• Surrounding environment (adjacent rooms, corridors, etc.)
• Whether or not DR Wireless SYSTEM (CXDI-70C or CXDI-80C) are installed in adjacent
rooms
• Information of settings established by AP/LNK configuration tool (including the setting
information of any DR Wireless SYSTEM installed in an adjacent room)
• Frequency at which the wireless communication trouble occurs
• Submission of inquiry sheet (report detailing the work carried out both at the primary response
and secondary response stages)
6. Troubleshooting
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