Completing A Hardware Reset - Bosch AUTODOME 7100i User Manual

AUTODOME 7100i
Problem
Camera does not
operate at all, or does
not operate as
expected, after being
subjected to extreme
low temperatures
(below -40 ° (-40 °F)).
Camera reboots
frequently or
intermittently.
6.1

Completing a hardware reset

You may need to complete a hardware reset if you have the following issues:
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Notice!
A factory default deletes all camera settings including passwords, network settings, and
i
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for all camera models
1.
2.
3.
4.
5.
Caution!
Make sure to use a non-electrical conductive tool to push the reset button. There is a risk of
!
electric shock.
6.
7.
Bosch Security Systems B.V.
Questions to Ask/Actions to Resolve the Problem
– The AUTODOME cold start temperature is -35°C (-31°F). If it is colder than
this outside, the warm-up the camera inside at a temperature of -35°C
(-31°F) or higher and while it is still warm install it outside and power it up.
– If the temperature is -35°C (-31°F) or warmer, the allow the camera to warm
up. The camera requires a 60-minute warm-up prior to PTZ operations.
– If camera does not operate after this warm-up period, then reset the camera.
In the URL line of your web browser, type "/reset" at the end of the IP
address of the camera.
– Your camera has an improper network connection.
– Test your camera with another power supply.
– Check the Bosch website for a software update that might address the
issue.
You can power up the camera but cannot log on to the camera using the web browser.
The camera does not start up, or fails to power up via PoE.
The camera cannot search an IP address.
The camera's firmware crashed.
You forgot the password to access the camera.
The image becomes frozen.
You cannot update the firmware.
The camera disconnects from the network at random and needs a reboot.
The camera no longer finds pre-positions (preset positions).
You cannot configure the camera using the web browser.
The camera has no video out.
Apply power to the camera.
Find the IP address of the camera.
Log on to the camera using the web browser. (Note: You can use Configuration Manager
to identify the IP address.)
Find the hardware reset area on the camera. (Refer to the figure below to find the reset
button or terminal for your camera model.)
Push and hold the reset button for more than 8 seconds.
Let the camera complete a self-check.
Find the IP address again.
User Manual
Troubleshooting | en 67
2022-12 | V01 | DOC