Hitachi AMS 2100 Hardware Manual page 244

Table 8-1: Problems and Solutions (Continued)
Symptom
iSCSI LAN cables broken or
not properly connected
One or more units are
powered off or do not have
power.
Communication failure: the
array is set to use the DHCP
server
Navigator 2
cannot
communicate
with the array
In addition to
this table, see
the flowchart
Figure 8-
2:Flowchart -
Navigator 2
Cannot Connect
Communication failure:an
to an Array on
incorrect value set for the
page 8-10
IP address, subnet mask,
or default gateway of array
Communication failure: the
array is set to use the same
IP address as other arrays
or hosts.
TCP/UDP port filtering is
being performed on the
network switch.
8–4
Possible Cause
Troubleshooting
Hitachi AMS 2100/2300 Storage System Hardware Guide
Action
If using iSCSI connections, connect a category 5e or
category 6 LAN cable to the RJ-45 connector marked
LAN and the management console
1. Check the array power cables, power sources,
power switch, and Power LED.
2. Check whether other devices in your network,
such as a router or switch, are the cause of the
problem.
3. Turn off the array. Verify that the front panel
Power LED goes OFF. If the Power LED stays ON,
disconnect both power cables and verify that the
front panel Power LED is OFF.
4. Turn on the array, wait about 4 minutes for the
POST to complete, and verify that the Ready LED
goes ON.
5. If these steps do not resolve the problem, see
Array or part has failed, above.
• When the array is set to use the DHCPv4 server,
connect with the IP address assigned by the DHCPv4
server. When using the DHCPv4 server, it is
recommended that the array be set to statically
(Static) assign IP address.
• If the IP address is not assigned from the
DHCPv4 server to the array when the array is set to
use the DHCPv4 server, Navigator 2 cannot be
connected to the array. Consult with your network
administrator, and review the DHCPv4 server
settings.
• The default value is DHCPv4:Off (uses a Static IP
address)
Set a suitable value for the customer's environment
for the IP address, subnet mask, and default gateway
of array.
[default value]
controller #0:
IP address:192.168.0.16
default gateway:0.0.0.0
Subnet Mask:255.255.255.0
controller #1:
IP address:192.168.0.17
default gateway:0.0.0.0
subnet mask:255.255.255.0
When the same IP address as the other arrays or
hosts is set for the array, Navigator 2 cannot be
connected correctly to the array. Set the array IP
address to one that is not used by any other array or
hosts on the LAN.
• The standard default TCP port number for
Navigator 2 is 2000. The secure port is 28355. Set a
suitable value for the customer's environment.
• Be sure to change the port number in the
environment using the Cisco SIP Phone.