GE TransNET 900 Reference Manual page 99

IN CASE OF DIFFICULTY...
GE MDS products are designed for long life and trouble-free operation.
However, this equipment, as with all electronic equipment, may have an occa-
sional component failure. The following information will assist you in the event
that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical
Support Department during business hours (8:30 A.M.–6:00 P.M. Eastern
Time). When calling, please give the complete model number of the radio,
along with a description of the trouble/symptom(s) that you are experiencing.
In many cases, problems can be resolved over the telephone, without the need
for returning the unit to the factory. Please use one of the following means for
product assistance:
Phone: 585 241-5510
FAX: 585 242-8369
FACTORY SERVICE
Component level repair of equipment is not recommended in the field. Many
components are installed using surface mount technology, which requires
specialized training and equipment for proper servicing. For this reason, the
equipment should be returned to the factory for any PC board repairs. The
factory is best equipped to diagnose, repair and align your unit to its proper
operating specifications.
If return of the equipment is necessary, you will be issued a Service Request
Order (SRO) number. The SRO number will help expedite the repair so that the
equipment can be repaired and returned to you as quickly as possible. Please be
sure to include the SRO number on the outside of the shipping box, and on any
correspondence relating to the repair. No equipment will be accepted for repair
without an SRO number.
A statement should accompany the unit describing, in detail, the trouble
symptom(s), and a description of any associated equipment normally connected
to it. It is also important to include the name and telephone number of a person
in your organization who can be contacted if additional information is required.
Note: A backup copy of the product's programming code should be retained (if
applicable), as units are normally returned from the factory in a default state.
The unit must be properly packed for return to the factory. The original shipping
container and packaging materials should be used whenever possible. All
factory returns should be addressed to:
GE MDS, LLC
Product Services Department
(SRO No. XXXX)
175 Science Parkway, Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by
the same shipping method used to send it to the factory. Please specify if you
wish to make different shipping arrangements. To inquire about an in-process
repair, you may contact our Product Services Group using the telephone, Fax,
or E-mail information given above.
E-Mail: gemds.techsupport@ge.com
Web: www.gemds.com