Calling technical support ....................................................................................................... 165
Locating ID labels ................................................................................................................. 165
Diagnosis guidelines ............................................................................................................ 168
Troubleshooting checklist ....................................................................................................... 170
x
Diagnosis at startup ............................................................................................... 168
HP Support Assistant .............................................................................................. 170
E-support .............................................................................................................. 171
Helpful hints ......................................................................................................... 172
At startup .............................................................................................. 172
During operation .................................................................................... 172
Solving minor problems ......................................................................................... 173
Testing power supply .............................................................................. 176
Solving audio problems ......................................................................................... 183
Overview ............................................................................................................. 185
User interface ....................................................................................................... 189
Survey tab ............................................................................................. 189
Test tab ................................................................................................. 191
Status tab .............................................................................................. 193
History tab ............................................................................................ 193
Errors tab .............................................................................................. 193
Help tab ............................................................................................... 194
ENWW