Delay Announcement; A-18 Automated Attendant - NEC Xen IPK Features & Specifications Manual

Delay Announcement

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
Features and Specifications Manual
The Delay Announcement feature activates when an incoming call to an
Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD) group
encounters all ACD/UCD stations busy or receives no answer within a
preprogrammed time. The call is queued and receives a recorded
announcement after a predetermined time. Multiple Delay Announcements
(first and second) are available. The incoming call type can be Direct Inward
Termination (DIT/ANA), CO Ring Transfer, Automated Attendant Transfer,
or DID/Tie line.
Terminal Type
Not applicable.
Required Components
VRS(4)-U( ) ETU is required for recorded announcement
MIFA-U( ) ETU is required for Uniform Call Distribution (UCD)
MIFA-U( ) ETU and KMA( )UA are required for Automatic Call Distribution
(ACD)
To record a Delay Announcement:
Refer to A-18 Automated Attendant, for these instructions.
To process an incoming call:
1. An incoming call to an ACD/UCD group is received.
2. The First Delay Announcement answers the caller.
3. After the message, the call is connected to Music on Hold.
4. The Second Delay Announcement answers the caller after a
programmed time.
5. After the message, the call is connected to Music on Hold again.
6. The Second Delay Announcement answers the caller again after a
programmed time.
7. Steps 5 and 6 continue until the caller is answered by an Agent in the
ACD/UCD group.
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