Answer Hold - NEC Xen IPK Features & Specifications Manual

Answer Hold

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
SERVICE
CONDITIONS
Features and Specifications Manual
The Answer Hold feature enables a Multiline Terminal user to press the
flashing Answer key to answer an incoming ringing call on a CO line key. If
the Multiline Terminal user is already engaged in a call, the first call is
automatically placed on Non-Exclusive Hold when the second call is
answered. Answer Hold is particularly useful at Attendant Positions or other
central answering positions. Using the Answer key speeds call handling,
while Answer Hold prevents accidental call dropping.
Terminal Type
All Multiline Terminals.
Required Components
None.
To answer calls on a different line key with a call in progress:
1. Receive CO/PBX incoming ring. The
O
2. Press , and answer the new call (
original call is put on Hold.
a. If the original call was on a Call Appearance Key, the call is placed
on Non-Exclusive Hold on the Call Appearance Key.
b. If the call was on a line key, the call is placed on Non-Exclusive
Hold on the line key.
3. Talk with the CO/PBX incoming caller.
4. If additional calls are received, press
on Hold and connect to the next call. (Refer to a. and b. above.)
Restrictions
The Answer Hold feature does not function for incoming internal calls.
CO/PBX incoming calls not assigned to ring or assigned to other
tenants do not activate the Answer Hold feature.
DID/Tie line and DIT/ANA calls do not activate the Answer
Hold feature.
If all the Call Appearance keys are in use, the next call cannot
be answered.
A-8
O
LED flashes.
O
LED goes off). The
O
to place the current call
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