Consultation Hold - Panasonic KX-T336 System Reference Manual

3.00 Consultation Hold
Description
Allows extension users to place a call on hold
temporarily on purpose to transfer a call or make
a conference call.
Other
extension
users
cannot retrieve the calls
' on Consultation
Hold.
' t
Consultation Hold is performed by pressing the
TRANSFER
button or the CONF button. If the
TRANSFER button is pressed, a call is held until
the user dials the telephone number to transfer
the call. If the CONF button is pressed, a call is
held until the user dials the telephone number of
the conference member and presses the CONF
button again.
Programming
None
Conditions
The extension users can not place the following
. calls on consultation hold.
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A call on ICM button
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A call with Attendant Console
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A call with Doorphone
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Paging Announcement through built-in
speaker of PITS
Consultation Hold Recall tone sound immediately
if the extension user replaces the handset while
having a call on consultation hold.
If an extension user mzl@& a call b,' pressing the
FLASH button while having a call on consultation
hold, Consultation Hold Recall tone does not
sound.
Consultation Hoki Recall tone sounds in the
same way as Held Call Reminder.
If a held call is not answered within 30 minutes, it
will be disconnected automatically.
Music on Hold will be sent to the held party if
available. For sending Music on Hold, prior
assignment is necessary. Refer to Section
3-E-l .OO "Music on Hold" for further information.
Operation
Placing a call on Consultation Hold on one DN
button
TRANSFER
D
1.
Press the TRANSFER or CONF
button.
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The DN button in use is still lit
or
CONF
q
in
green, you hear confirmation
tone 2 then dial tone 1 or 3 or
= 4.
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The call is placed on
Consultation Hold.
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You can make another call on
the same DN button.
(Supplement)
In step 1, if the CO button is used instead of the
DN button, the CO button starts flashing in 120
wink, and an idle DN button is automatically
selected.
Retrieving a call on Consultation Hold (1)
Replace the handset or press the
SP-PHONE button.
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Consultation Hold Recall starts.
Lift the handset or press the SP-
PHONE button.
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A call on Consultation Hold is
retrieved.
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Talk to the other party.
Retrieving a call on Consultation Hold (2)
You have placed a call on Consultation Hold and
are in conversation with another party on the DN
button.
1. Press the TRANSFER or CONF
button.
or
. A call on Consultation Hold is
retrieved and you can talk to
the retrieved party.
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Another party is placed on
Consultation Hold.
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The DN button is still lit in
green.
4-E-3