Contacting Support - Lenovo 7D2C User Manual

messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call. You can also see
http://
for more information about your product warranty.
datacentersupport.lenovo.com/warrantylookup
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to https://www-947.ibm.com/support/servicerequest/
to submit an Electronic Service Request. Submitting an Electronic Service Request will start the
Home.action
process of determining a solution to your problem by making the pertinent information available to the
service technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.

Contacting Support

You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider and use filter searching for different countries. For Lenovo support telephone numbers, see
for your region support details.
https://datacentersupport.lenovo.com/supportphonelist
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