Samsung SLEEPsemse AR07K5170HA3 Manual page 51

Troubleshooting
Symptom1. The SLEEPsense is not working at all. (No changes on the SLEEPsense App screen.)
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Check if the power is connected to the SLEEPsense and the green LED on the SLEEPsense is on.
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Check if the SLEEPsense is connected to your smartphone (by Bluetooth) and the blue LED on the
SLEEPsense is on.
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Check if the installation is performed according to the procedures described in this user manual.
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Check if your mattress meets the specifications listed in this user manual.
Symptom2. The SLEEPsense connecting to your smartphone.
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Check if you connected the SLEEPsense to your smartphone according to the procedures described
in the app tutorial.
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Check if your smartphone is a compatible device listed in this user manual.
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Check if your smartphone's OS version is the compatible version listed in this user manual.
Symptom3. The SLEEPsense App fails to get started.
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Check if you installed the app properly and restart according to the procedures described
in this user manual.
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Check if your smartphone is a compatible device listed in this user manual.
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Check if your smartphone's OS version is compatible OS listed in this user manual.
Symptom4. The upper part of the SLEEPsense is pushed down where you pressed it with your fingers.
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This is an intentional part of the design that is essential for highly accurate sensing. Do not push down.
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