Troubleshooting - PowerXL VORTEX DUAF-10-LA User Manual

Troubleshooting

Symptom
The appliance
does not work
Food is not cooked
Food is not fried evenly
Basket will not slide into appliance
properly
White smoke coming from
appliance
French fries are not fried evenly
Fries are not crispy
Error
44
DUAF-10-LA_29334_SE_IB_A.indd 44 DUAF-10-LA_29334_SE_IB_A.indd 44
Possible Cause
The appliance is not plugged in.
You have not turned the appliance on
by setting the preparation time and
temperature.
You have probably turned the appliance
off. If you press the Power Button while the
appliance is cooking, you will trigger the Auto
Shut-Off mode.
The basket is overloaded.
The temperature is set too low.
Some foods need to be shaken during
the cooking process.
Foods of different sizes are being cooked
together.
The basket is overloaded.
The Fry Tray is not placed in the basket
correctly.
Too much oil is being used.
The basket has grease residue from the
previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
Fries are too crowded.
Potatoes are not rinsed properly during
preparation.
Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
E2 - Short circuit of the thermal sensor
Solution
Plug the Power Cable into a wall
socket.
Press the Power Button.
Select a time and temperature.
Press the Power Button again and
cooking will begin.
Press the Power Button. Select a
time and temperature. Press the
Power Button again and cooking
will begin.
Use smaller batches for more even
frying.
Raise temperature and continue
cooking.
See "Agitar (Shake) Function" in the
"Instructions for Use" section.
Cook similar-sized foods together.
Do not fill the basket above the
Maximum line.
Gently push the Fry Tray
into the basket until it clicks.
Wipe down to remove excess oil.
Clean the basket after each use.
Consult a recipe for potato type
and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller
batch.
Pat dry to remove excess starch.
Dry potato sticks properly before
misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at
1-973-287-5129
10/31/22 2:20 PM 10/31/22 2:20 PM