Troubleshooting; Frequently Asked Questions - PowerXL VORTEX PRO AF-E2001 Owner's Manual

Troubleshooting

Symptom Possible Cause
The appliance is not plugged in.
The appliance is plugged into an outlet that is shared
with other devices.
The appliance
The appliance has not been turned on by setting the
does not work
preparation time and temperature.
The appliance might have been turned off.
If the Power button is pressed while cooking, the
Auto Shut-Off mode will be triggered.
The Basket is overloaded.
Food is not cooked
The temperature is set too low.
Some foods need to be shaken during
Food is not fried evenly
the cooking process.
The Basket is overloaded.
Basket will not slide into appliance properly
The Fry Tray is not placed in the Basket correctly.
Too much oil is being used.
Smoke coming from appliance
The Basket has grease residue from the
previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
French fries are not fried evenly
Fries are too crowded.
Potatoes are not rinsed properly during preparation.
Fries are not crispy Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
Error
E2 - Short circuit of the thermal sensor
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PowerXL Vortex Pro Air Fryer™
Solution
Plug the Power Cable into an electrical outlet.
Plug the appliance into a dedicated
electrical outlet.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
Press the Power Button. Select a time and
temperature. Press the Power Button again and
cooking will begin.
Use smaller batches for more even frying.
Raise temperature and continue cooking.
See "Shaking" section in "Instructions for Use".
Do not fill the Basket above the Maximum line.
Gently push the Fry Tray into the Basket until it
clicks.
Wipe down to remove excess oil.
Clean the Basket after each use.
Consult a recipe for potato type and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller batch.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at 1-973-287-5129

Frequently Asked Questions

Can I prepare foods other than fried dishes
1.
with my appliance?
You can prepare a variety of dishes, including
steaks, chops, burgers, and baked goods. See
the PowerXL Vortex Pro Air Fryer Recipe Guide.
2. Is the appliance good for making or
reheating soups and sauces?
Never cook or reheat liquids in the appliance.
Is it possible to shut off the appliance at
3.
any time?
Press the Power Button once or remove
the Basket.
What do I do if the appliance shuts off
4.
while cooking?
As a safety feature, the appliance has an Auto
Shut-Off device that prevents damage from
overheating. Remove the Basket and set it on a
heat-resistant surface. Remove the Power Cable
from the outlet. Allow the appliance to cool
down. Once cool, plug the Power Cable into the
outlet. Restart by pressing the Power Button.
Does the appliance need time to heat up?
5.
Most recipes do not require preheating. If you
are cooking from a cold start and your recipe
requires preheating, add 3 minutes to the
cooking time to compensate.
6. Can I check the food during the
cooking process?
You can remove the Basket at any time while
cooking is in progress. During this time, you can
shake the contents in the Basket if needed to
ensure even cooking.
Is the appliance dishwasher safe?
7.
Only the Fry Tray is dishwasher safe. The
appliance itself, which contains the heating coil
and electronics, should never be submerged in
liquid of any kind or cleaned with anything more
than a warm, moist cloth or nonabrasive sponge
with a small amount of mild detergent.
What happens if the appliance still does not
8.
work after I have tried all the
troubleshooting suggestions?
Never attempt a home repair. Contact customer
service and follow the procedures set forth by
the guarantee. Failure to do so could render
your guarantee null and void.
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PowerXL Vortex Pro Air Fryer™