ISSUE 2.0
Level:
SA
Description
In Program 41-02 : ACD Group and Agent Assignments, to set the name of Speed Dial Group
Name. for each ACD extension number, assign an ACD Group (1 ~ 8). An ACD Group number is
assigned to each Work Period number (1 ~ 8).
The assigned extension works as an ACD agent extension in the following cases:
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.
• An extension transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DUD/DID/DISA number which is assigned as an ACD pilot
number.
Input Data
Extension Number
ACD Work Period Mode Number
Item
Item
No.
01
ACD Group No.
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Programming Manual
Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Input Data
0 ~ 8
Designate for each incoming trunk, wheth-
0 = No Setting
er or not Night Announcement Service is
assigned.
Up to eight digits
1 ~ 8
Description
SL2100
Program
41
Default
0
2-391