Troubleshooting - Aqualisa OPTIC Q User Manual

Troubleshooting

Refer to page 23 for App Troubleshooting.
Symptom
Controller
unresponsive -
No Lights / Blank
Controller
displaying
"Preparing, please
wait...." for longer
than 2 minutes
Pump noisy and
low / no flow
Auto wake up
(proximity) not
activating
Flow does not
change when
adjusted with lever
Possible cause Action
Power supply turned
off to Aqualisa
SmartValve
TM
Loss of
communications
Air lock (for Gravity
fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Auto wake up turned
off
Combination boiler
output does not
meet the flow
demand
Aqualisa SmartValve
TM
is set to ECO mode
Seasonal conditions
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve . Additionally check the following
TM
2 action points.
Check data cable connections are making good
contact and are fully inserted and that there
is no visible damage. Power reset the Aqualisa
SmartValve .
TM
Check that the wiring schematics are as
per installation instructions in the Smart
Installation Guide. Power reset the Aqualisa
SmartValve .
TM
For models utilising an adjustable head kit;
disconnect the handset from the hose, see
Head section on page 10, lower the hose into
the shower tray or bath, set the temperature
to fully cold and then start the shower. As
the water starts to flow and increase in
volume gradually increase the temperature.
If the flow starts to splutter, stop moving
the temperature control until the flow again
stabilises, then continue to move the dial
towards the hottest setting.
Check for debris in the inlet filters of the
Aqualisa SmartValve
TM
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Go to Settings menu and ensure Auto wake up
is ON. See page 13 for instructions.
Check with boiler manufacturer for
specification details.
Refer to Setting Water System Mode section in
the Smart Installation Guide. Ensure mode is set
to normal or ECO gravity setting.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
, diverter and Fixed Head
19