Troubleshooting - Aqualisa Visage Smart Series User Manual

Troubleshooting

Symptom
Controller LEDs
flashing when power
turned on to the
Aqualisa SmartValve™
Controller
unresponsive -
No Lights / Blank
Pump noisy and low
/ no flow
Low / no flow
12
Possible cause Action
Start up sequence
and controller
configuration in
process
Power supply turned
off to Aqualisa
SmartValve™
Loss of
communications
Air lock (for Gravity
fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Seasonal conditions
Incorrect Aqualisa
SmartValve™ fitted
Water supply issue
No action required - sequence and
configuration can last up to 2 minutes. Wait
until LEDs go out and then the controller is
ready to use.
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve™.
Check data cable connections are making good
contact and are fully inserted and that there is
no visible damage.
Check that the wiring schematics are as
per installation instructions in the
Installation Guide.
For models utilising a adjustable head kit;
disconnect the handset from the hose, see Head
section on page 7, lower the hose into the shower
tray or bath and then start the shower. Set the
temperature to fully cold and as the water starts
to flow and increase in volume, gradually turn up
the temperature. If the flow starts to splutter, stop
moving the temperature control until the flow again
stabilises, then continue to move the bezel towards
the hottest setting.
Check for debris in the inlet filters of the
Aqualisa SmartValve™, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check
with your boiler manufacturer for details.
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValve™ must be used (unless a
separate stand alone pump is being utilised).
Refer to the Smart Installation Guide.
For the Standard Aqualisa SmartValve™ - Ensure
water is turned fully on at the mains and at the
servicing valve in the supply.
Ensure isolation valves are fully open.