Troubleshooting - Aqualisa QUARTZ BLUE User Manual

Troubleshooting

Symptom Possible cause Action
Controller LEDs Start up sequence
flashing and changing and controller
colour when power configuration in
turned on to the process
Aqualisa SmartValve
TM
Controller Power supply turned
unresponsive - off to Aqualisa
No Lights / Blank SmartValve
TM
Loss of
communications
Pump noisy and low Air lock (for Gravity
/ no flow fed systems only)
Restriction in the
waterway
Blocked or kinked
hose liner
Low / no flow Seasonal conditions
Incorrect Aqualisa
SmartValve fitted
TM
Water supply issue
12
No action required - sequence and
configuration can last up to 2 minutes. Wait
until LEDs go out and then the controller is
ready to use.
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve .
TM
Check data cable connections are making good
contact and are fully inserted and that there is
no visible damage.
Check that the wiring schematics are as
per installation instructions in the Smart
Installation Guide.
For models utilising a adjustable head kit;
disconnect the handset from the hose, see Head
section on page 7, lower the hose into the shower
tray or bath and then start the shower. Set the
temperature to fully cold and as the water starts
to flow and increase in volume, gradually turn up
the temperature. If the flow starts to splutter, stop
moving the temperature control until the flow again
stabilises, then continue to move the bezel towards
the hottest setting.
Check for debris in the inlet filters of the
Aqualisa SmartValve , diverter and Fixed Head
TM
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check
with your boiler manufacturer for details.
If water supplies are gravity fed, the PUMPED
Aqualisa SmartValve must be used (unless a
TM
separate stand alone pump is being utilised).
Refer to the Smart Installation Guide.
For the Standard Aqualisa SmartValve - Ensure
TM
water is turned fully on at the mains and at the
servicing valve in the supply.
Ensure isolation valves are fully open.
Low / no flow Restriction in the
(continued) waterway
Blocked or kinked
hose liner
Incoming mains water
pressure or flow too low
(Standard Aqualisa
SmartValve only)
TM
Separate, stand
alone pump
not activating
(Standard Aqualisa
SmartValve only)
TM
Aqualisa
SmartValve pump
TM
not activating
Shower head or
Aqualisa SmartValve
TM
is set to ECO mode
Unable to adjust or Reversed inlet water
control temperature supplies (i.e. Hot
supply feeding cold
inlet and vice-versa)
Fluctuating water Incorrect setting
temperature on Logic Module
of Aqualisa
SmartValve
TM
Airlock in water
supplies (for gravity
fed systems only)
Hot water
temperature too high
Communications issue
Combination boiler
unable to meet
demand
Temperature Low hot water
too low temperature
Logic Module
temperature setting
too low
See same cause in 'Pump noisy and low / no
flow' symptom.
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
After confirming that the filters are clear, check
with the local water authority.
Ensure sufficient flow to activate the
flow switches of the pump. Refer to
IMPORTANT INFORMATION section in
the Smart Installation Guide.
Refer to Setting Water System Mode section in
the Smart Installation Guide, ensure mode is set
to normal or ECO gravity setting.
Refer to page 6 of this guide and to the above
point.
Ensure correct water supply to specified inlet
connection of the Aqualisa SmartValve .
TM
If hot water supply is from a combination
boiler- the Logic module mode MUST be set to
COMBI. Refer to Setting Water System Mode
section in the Smart Installation Guide.
See "Air lock" in Possible Cause section on
page 12.
Ensure hot water supply temperature is below
65ºC 55ºC (minimum 55ºC for stored water
and 50ºC for combination boilers).
Check data cable connections and that there is
no visible damage.
Check if another outlet in the property is being
used at the same time.
Check that the hot water temperature is stable
at another high flowing outlet (e.g. bath hot tap
- run at maximum flow rate), additionally run a
cold outlet at 1/3 of a maximum flow rate. If the
same issue is evident on these outlets, contact
your boiler manufacturer.
Check that domestic hot water temperature
is a minimum of 55ºC for stored water and
50ºC for combination boilers.
Maximum temperature is set to a factory
default of 45ºC. To adjust refer to the important
information section (Safety Information) and
Controller Commission Instructions in the Smart
Installation Guide.
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