Nokia Check Point IP150 Installation Manual page 57

General Troubleshooting Information
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP150
appliance. This procedure erases any configuration database on the appliance. For
information about how to complete the full installation procedure, see the current release
notes, which you can obtain from the Check Point Support Center at http://
support.checkpoint.com/.
Not Able to Connect to Check Point Network Voyager Using the Ethernet
Port, But Console Access Works
Problem Network Voyager access or Ethernet port disabled.
Solution Use the CLI over the console connection to verify the interface configuration and
modify the configuration as necessary. For more information, see the CLI Reference Guide for
the version of Check Point IPSO you are using.
Do Not See Interfaces That Should be Present
Problem Local IP150 appliance ports do not appear.
Solution Your IP150 appliance might be defective. Contact Check Point customer support.
For customer support information, see the Check Point Support Center at http://
support.checkpoint.com/.
Note
The problem could be with the Ethernet port. Try connecting the Ethernet cable to another
port.
Common Ethernet Problems—Connectivity with Attached Device
Problem No link light.
Solution You might have used the wrong cable. Use a crossover cable between the IP150
appliance and a host, and a straight-through cable between an appliance and a hub.
Problem Unblinking activity LED.
Solution You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 or 100 Mbps).
Problem Port not enabled.
Solution Verify from the Interface page in Network Voyager that the interface port is
configured as active.
Check Point IP150 Security Platform Installation Guide 57