Nokia Check Point IP150 Installation Manual page 56

6
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout information, see
"To
connect to the console" on page 26.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution The IP150 appliance does not use flow control. The terminal should be set for no
flow control.
Problem Defective IP150 appliance or file system.
Solution Contact the Check Point customer support site.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt
Solution Return to default settings or contact Check Point customer support. For customer
support information, see the Check Point Support Center at http://support.checkpoint.com/.
Problem Entered wrong password.
Solution Obtain a valid password or set the password to a default value.
Note
You must have local serial access to your appliance console to perform this procedure. With
a keyboard and monitor directly connected to the appliance, the boot prompt does not
appear, and you cannot perform this procedure.
For information about how to reset the admin password to a default value or how to reset the
default database settings, see the Network Voyager Reference Guide or CLI Reference Guide for
the version of Check Point IPSO you are using.
Do Not Receive a Login Prompt—Error Messages Appear
Problem The IP150 appliance is defective, or the file system on the appliance is defective.
Solution Contact Check Point customer support. For customer support information, see the
Check Point Support Center at http://support.checkpoint.com/.
56 Check Point IP150 Security Platform Installation Guide