Troubleshooting On Software License Authentication - NEC UNIVERGE SV8300 Pc Programming Manual

Troubleshooting on Software License Authentication

The probable causes of errors that could occur in the license data authentication process and the associated
remedial actions are listed below.
(1) Cannot register license data/Cannot create a PBX creation file
No.
1 Unstable communica-
tion between PCPro
and the SV8300.
(2) Registered license data won't take effect
No.
1 No temporary Activation Code (4320)
or Activation Code had been regis-
tered following the registration of
license data.
2 Following the registration of an Acti-
vation Code, another Software Key
Code has been added on the SV8300
(or the Software Key Code has been
deleted).
3 The system was initialized without
backing up the system data following
the registration of a temporary Activa-
tion Code or Activation Code.
Cause
The SV8300 was in a con-
gested state, unable to
receive a maintenance com-
mand.
Noise present on the com-
munications line.
Cause
Wait for a while and retry the commu-
nication session.
Connect PCPro and the SV8300
directly with RS CONSOLE CA-A.
Remedial action
Register a temporary Activation Code (4320) or
Activation Code.
1. Verify the Software Key Code set on the SV8300.
2. Obtain the Activation Code again from the Soft-
ware License Authentication Center, including the
Software Key Code added, and then register the
correct Activation Code.
Reregister the temporary Activation Code or Activa-
tion Code and then back up the system data.
C-19
Appendix C Troubleshooting
Remedial action
NWA-033628-001 Rev.1.0