Configuring System Handling When Fax Ports are Not Available
To configure system handling when a fax port is not available
In the Navigation Pane, click Subscribers > Subscribers > Fax.
1.
Click Search to find and select a subscriber.
2.
Select an action in the No Fax Available section:
3.
•
Take a message. When selected, select the appropriate action in the After Message or Holding section.
•
Route to operator. Routes the caller to the system operator box.
•
Route to. Routes the call to another system ID. Type a system ID or click Search to find and select a system
ID.
•
Hang up. Disconnects the call without saying good-bye.
•
Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
•
Restart. Returns the call to the opening greeting box.
•
Hold. Callers can hold for a fax port. Voice detect call holding is not available.
Select an action in the After taking a message or holding section:
4.
•
Route to operator. Routes the caller to the system operator box.
•
Route to. Routes the call to another system ID. Type a system ID or click Search to find and select a system
ID.
•
Hang up. Disconnects the call without saying good-bye.
•
Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a
selection, if there is no response, says good-bye and disconnects.
•
Restart. Returns the call to the opening greeting box.
Click Save.
5.
Related Topics
Subscriber Template Overview
Fax Mail Configuration Steps
Subscribers Profile Overview
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