About This Guide; How This Guide Is Organised; Related Guides - Samsung OfficeServ 100 System Administration Manual

Samsung OfficeServ 100

ABOUT THIS GUIDE

This guide describes the most commonly-used special features available with the Samsung Office-
Serv 100 telephone system which you can use to ensure the system is working correctly, effectively
and to best suit your working environment. You have access to all these features through a Sam-
sung digital display (LCD) keyset or Internet phone operating under special passcode control for
security.
Station users can be trained to use only the features that they require, to help control costs and
telephone abuse. Comprehensive information for station users will be found in the relevant user
guide for their telephone (see Related Guides, below). Several of the features listed in this guide
are specific to the system operator (sometimes called the attendant position). You can have more
than one operator or set up your system to be used without an operator.
Using your customer-level passcode, you can access specific programs (MMCs)—designated by
your system installer—for setting, viewing or modifying certain functions to better manage your sys-
tem. Instructions are detailed and easy to follow. However, if assistance is needed, don't hesitate to
contact your Samsung dealer or system installer for advice.

HOW THIS GUIDE IS ORGANISED

The guide is organised in three sections.
•
Special Features—Discusses the most frequently used administration features such as setting
and changing system ring plans, setting account and authorisation codes, monitoring conversa-
tions taking place at other stations, and so on.
•
CLIP Special Features—Describes how to make the best use of caller identification options,
especially for monitoring calls to and from other stations
•
System Administrator Programming—Shows you how to program selected special features
using MMC programming.

RELATED GUIDES

You should also refer to the following documentation which provides more detailed information on
OfficeServ500 system and keyset programming and features.
•
Samsung OfficeServ 100 Programming Guide
This comprehensively covers all programming (MMC) procedures for OfficeServ 100 systems. Re-
fer to this for details of MMCs not covered in the "System Administrator Programming" section of
this guide.
•
Samsung OfficeServ 100 Installation Guide
This guide provides information for installing your system and connecting station and optional
equipment.
•
Samsung OfficeServ 100 General Description
This guide provides an overview of the system, including possible structural configurations and
hardware, features and facilities, and specifications.
•
Samsung Digital Keyset, Internet Phone & Single Line Telephone User Guides
Refer to the appropriate user guide for each type of telephone connected to your system. These
may include Samsung DCS (Euro) digital keysets, OfficeServ 5000 series digital keysets and IP
phones, iDCS series digital keysets, and single line telephones.
System Administration Guide
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