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The hotspot does not connect to your service provider's
network
If your hotspot does not connect to your service provider's mobile broadband network, try the
following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, visit
•
If you use a prepaid or pay-as-you-go micro SIM card, make sure that the account has a
positive balance.
•
If your mobile hotspot still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1.
Launch an Internet browser from a computer or wireless device that is connected to the
network.
2.
Enter http://m.home or http://192.168.1.1.
A login screen displays.
3.
Enter the mobile hotspot password.
The default password is admin. The password is case-sensitive.
4.
Select Settings > Network > APN
5.
Review ISP settings.
Reset the hotspot
You can reset the hotspot to the factory settings. This is useful if you forgot your admin login
password for the hotspot web page.
If you reset the hotspot, all of your customizations are lost. If you want to keep them, save
them before doing the reset and restore them afterward. See
Settings
on page 42.
Note:
When you reset the hotspot, any currently connected devices lose
access and must be reconnected after the hotspot restarts.
To reset the hotspot:
1.
Hold the Power and Navigation keys for five seconds at the same time.
2.
Press the Navigation key to cycle to Factory Reset.
3.
To start factory reset, press the Power key.
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate
http://m.telstra.com.
Troubleshooting
Back Up and Restore Hotspot
65
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