Contact Your Cable Internet Provider And Set Up Internet Service - NETGEAR CM500 User Manual

Even though an Internet connection is established, Internet service is available only after you
set it up with your cable Internet provider.
For information about how to set up your Internet service, see
Provider and Set Up Internet Service
Contact Your Cable Internet Provider and Set Up Internet
Service
You must contact your cable Internet provider and tell them that you are using a new cable
modem.
Note: If Comcast Xfinity is your cable Internet provider, do the following:
Close all web browsers and then launch a web browser. You are
redirected to the Xfinity self-activation page. If you are not redirected to
the Xfinity self-activation page, visit the following website:
http://www.comcast.com/activate
You must provide your Xfinity credentials during the activation process.
If you are unable to self-activate your cable modem, call Comcast
Xfinity customer service at 1-800-XFINITY (1-800-934-6489).

To set up your Internet connection:
1. Contact your cable Internet provider and inform them that you are installing a new cable
modem that you bought from a retail store.
Provide your cable Internet provider with the cable modem's model number, which is
CM500.
Note: The cable modem is certified by all major cable Internet providers.
You can also visit your cable Internet provider's website and follow the onscreen
instructions to set up your Internet service.
Cable Internet Provider Contact Information
Bright House Networks
Cablevision
Charter
CM500 High Speed Cable Modem
on page 9.
1-866-898-9101
http://support.brighthouse.com
http://www.cablevision.com
https://www.optimum.net/support/contact-us
Note: When you attempt to contact Cablevision online, you are directed to the
Optimum web page. Optimum is a brand name of Cablevision.
1-888-438-2427
https://install.charter.com
Hardware and Internet Setup
9
Contact Your Cable Internet