Main Call Handling Features; Hold; Unattended Call Transfer; Attended Call Transfer - Cisco 504 Quick User Manual

Main call handling features

Hold

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller,
press the flashing red line button for that call.
Unattended Call Transfer - to simply transfer a call
•
Press Transfer soft key + the extension.
When the person answers, press the Transfer soft key again and hang up.
Attended Call Transfer - to ask the person first to accept the
call
• Press Transfer soft key when a call is in progress. You'll hear a secondary dial tone.
•
Dial the number to which you want to transfer the call.
•
When the person answers, ask whether they want to take the call.
•
If yes, press the Transfer soft key and hang up.
•
If no, press the Transfer soft key to return to the original caller.
Call Transfer to Voicemail
Press Transfer soft key when a call is in progress. You'll hear a secondary dial tone.
Dial the *55 followed by the Dial soft key then either....
Press # and hang up to transfer to your voicemail.
Or
Dial the ext/mailbox number of a colleague then hang up
To cancel the process press the * key